Staff Customer Quality Engineer

Qualcomm

Confirmed live today High trust

Quick summary

Work type
On-site
Location
San Diego, CA
Salary
$141,300–$211,900 / yr
Posted
40 days ago
Freshness
Confirmed live today
Closes
Mar 16, 2027

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $200k
This role $177k
$130k $251k
below market most similar roles pay here above market

This role pays less than 67% of similar roles. Most pay $170,000–$230,400 — the blue band above. At the midpoint, this role pays about $177k versus about $200k for comparable roles.

Based on 240 similar postings.

Employer

About Qualcomm

Qualcomm is a leading American semiconductor and telecommunications company based in San Diego, CA.

Qualcomm currently has 575 open roles on FindRole.

Listed pay typically runs $147,900–$221,900 across 550 roles with salary data.

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View all roles at Qualcomm

At a glance

TL;DR · Staff Customer Quality Engineer

The Staff Customer Quality Engineer joins the Customer Quality Team to resolve product quality issues associated with Return Merchandise Authorization requests. This role involves performing defect correlation and technical evaluations of customer returned devices at both system and device levels. You will lead major customer issues to resolution, perform root cause investigations, and drive improvements to internal quality systems to reduce outgoing product quality DPPM. Key responsibilities include data gathering, tracking analysis cycles, and collaborating with cross-functional teams like Design and Manufacturing. You will utilize tools such as ATE, X-ray, CSAM, IV curve analysis, and bench testing. Required expertise includes digital SoC products, semiconductor packaging, and debugging application processors, CPUs, GPUs, and modem technologies like LTE and WCDMA within smartphone and embedded system architectures.

What you'll do

  • Conduct technical evaluations of returned devices using tools like ATE, X-ray, CSAM, and IV curve analysis to determine root causes.
  • Lead the resolution of major customer quality issues and reduce occurrences of No Fault Found and common mishandling issues.
  • Act as the primary conduit between customers and internal product teams to manage communication and process improvements.
  • Track actions, schedules, and owners to maintain targeted RMA analysis cycle times and initiate internal corrective actions.
  • Drive improvements to internal quality systems to reduce outgoing product quality DPPM.
  • Define priorities for customer corrective actions and guide internal teams through the implementation process.
  • Prepare weekly, monthly, and quarterly progress reports for problem-solving teams and management.
  • Provide timely status updates to customers regarding open quality issues and support requests.

What we're looking for

  • Minimum of 10 years of experience with digital SoC products, semiconductor & Packaging technologies, and system-level debugging.
  • Experience analyzing and debugging customer issues involving application processors, CPUs, GPUs, DSPs, AI/NPU subsystems, memory, and modem technologies.
  • Experience in microelectronics, SMT processes, semiconductor fabrication, assembly, and product quality engineering.
  • Strong experience with quality methodologies, statistical analysis, root-cause investigation, and structured problem-solving techniques.
  • Strong knowledge of device physics and semiconductor fundamentals.
  • B.S. in Electrical Engineering (or equivalent) is required; M.S. or Ph.D. is preferred.
  • Minimum of 4 years of Hardware Engineering experience with a B.S. degree, 3 years with an M.S., or 2 years with a Ph.D.
  • Experience debugging complex SoC-level failures and hardware/software interactions is preferred.

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