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Sensing HW - Algorithm Systems Engineer

San Francisco Bay Area, California, United StatesHardware

San Francisco Bay Area, California, United StatesSan Diego, California, United StatesWork Locations (2)

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Summary

Posted: Apr 17, 2026

Role Number:200657839-3401

The Sensing Architecture team develops cutting-edge sensor solutions and technologies that are central to Apple’s products, including the iPhone, iPad, MacBooks, and more. The key goal of the Sensing Architecture team is to enable the world’s best user experience through seamless device interactions. New challenges arise every day that require the sharp problem-solving skills of talented individuals. The team features a collaborative and hands-on environment that fosters engineering excellence, creativity, and innovation.

Description

You will be responsible for developing advanced sensing algorithms for future Apple products. This will involve algorithm prototyping, algorithm performance bounding and validation, and assessing sensor hardware and performance requirements. You will be designing new sensing algorithm architectures using a variety of techniques such as analytical modeling, ML methods, statistical signals processing, and classical algorithms/optimization methods to characterize and validate system performance. Development and negotiation of cross-functional requirements to ensure subsystem performance will be a key part of the role, and as such you will collaborate closely with Electrical Engineering and Firmware teams to create state-of-the-art sensor solutions.

Responsibilities

• Develop Algorithm Proof-of-Concepts: Conduct algorithm prototyping, performance bounding, and validation. Leverage a variety of techniques such as analytical modeling, physics fundamentals, statistical signals processing, and ML/classical algorithm and optimization methods to characterize and validate system performance. Contribute to the development of the the team’s software toolchains and methodologies used for algorithm development.
• Define Algorithm Requirements: Define sensor/HW and algorithm performance requirements needed for algorithms to be successfully deployed in upcoming products.
• Cross-Functional Collaboration: Develop and negotiate cross-functional requirements to ensure algorithm performance. Collaborate closely with Electrical Engineering and Firmware teams to create state-of-the-art sensor solutions.

Minimum Qualifications

• BS and a minimum of 10 years relevant industry experience
• Strong background in image/signal processing, estimation/inference, or machine learning
• Strong engineering math background (e.g. applied linear algebra, probability)
• Strong programming skills in high level languages like Python/Matlab

Preferred Qualifications

• MS or PhD in Electrical Engineering, Applied Math or Physics
• Multi-disciplinary understanding of EE and Physics principles
• Experience with analyzing large datasets and developing data processing pipelines
• Experience with training/validation for statistical inference or ML/DL algs
• Experience with algorithm optimization for HW constraints (e.g. compute, memory, power)
• Experience with establishing quantitative algorithm performance benchmarks
• Experience with ML frameworks and data processing packages (eg PyTorch, SciPy, pandas, jax)
• Experience in modeling complex cross-disciplinary systems
• Experience in system-level design of imaging or sensing systems
• Excellent written and verbal communication skills

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $181,100 and $318,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.

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Senior Software Engineer, Applied AI, Tools & Infrastructure

San Diego, California, United StatesHardware

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Summary

Posted: Apr 17, 2026

Role Number:200656763-3543

Full-stack builders, come join a creative engineering team devoted to making our products more durable through data-driven insights. We're looking for a senior Applied AI engineer to lead the development of intelligent applications and systems that unlock the power of our hardware test data and enable hardware engineers to create their own software tools. In this role, you'll architect and build scalable software to help take our department's capabilities to the next level. You'll work with hardware and software engineering teams throughout Apple to design robust AI/ML applications, implement production-grade software and AI pipelines, iterate based on evolving requirements, and provide input on technical strategy. The tools and platforms you build will power processes, analytics, and workflows that directly influence the design of future products. This is a hands-on work environment where engineers are expected to be self-motivated and proficient with a wide range of AI/ML technologies, while dedicating time to leading contractors, driving projects forward, presenting to executive leadership, and delivering excellent solutions for Apple.

Description

In this role you'll architect and implement AI/ML software applications at cloud-scale for the Reliability department at Apple. You’ll provide technical leadership and bridge the gap between business needs and production software, delivering tools that automate workflows and surface novel insights for the organization.

Responsibilities

• Architect and build robust, full-stack GenAI-oriented applications using modern software engineering best practices, including a Python/FastAPI backend, a React/Next.js TypeScript frontend, AWS RDS and ElastiCache data stores, and containerized deployments on AWS EKS with Helm and Terraform, while providing technical leadership across projects
• Extend and maintain a multi-tenant EKS platform that enables users to build, deploy, and run their own applications in Kubernetes pods, with integrated build pipelines, sidecars, and session-affinity reverse proxy at 5,000+ pod scale
• Design and integrate GenAI capabilities into the platform, including agentic workflows, AI agent skills, LLM-powered web features, and production-grade inference pipelines
• Drive the scope of engineering projects independently, identifying new opportunities, defining requirements, and managing the full project lifecycle from concept to deployment
• Lead and mentor a team of external contractors, providing architectural guidance, code reviews, and daily direction to ensure fast, high-quality delivery
• Implement and operate production observability with OpenTelemetry tracing, Prometheus metrics, and structured logging to ensure application reliability and performance
• Cultivate strong partnerships across engineering and business teams, acting as both a visionary and translator between software and non-software audiences
• Act as the primary point of contact for stakeholders, tailoring communication to multidisciplinary audiences while delivering regular updates on project roadmaps
• Present complex technical narratives and data-driven insights effectively to executive leadership through clear, high-impact presentations and visualizations

Minimum Qualifications

• B.S. in Computer Science, Software Engineering, Computer Engineering, Machine Learning, or related field
• 7+ years software engineering experience with strong foundation in CS fundamentals, including data structures, algorithms, and proficiency building production web applications using Python (FastAPI, SQLAlchemy), TypeScript (React/Next.js), and cloud-scale containerized services on Kubernetes (EKS, Helm, Terraform)
• 2+ years experience with applied AI Engineering, building software leveraging GenAI and ML to create production-level solutions to business needs, and enhance organizational and development workflows
• Demonstrated leadership experience with the ability to lead contractors, mentor peers, and manage technical resources effectively
• Proven ability to drive projects independently: defining scope, collaborating with stakeholders, negotiating requirements, and driving projects to completion
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences and influence decision-making while thriving in a fast-paced, evolving environment

Preferred Qualifications

• M.S. in Computer Science, Software Engineering, Computer Engineering, Machine Learning, or related field
• Passion for quality and attention to detail; proactive in researching and assessing emerging technologies (AI/ML models, protocols, and techniques), and integrating them into production
• Deep expertise in Kubernetes networking (NetworkPolicies, ingress, service mesh, sidecars, pod-to-pod TLS), particularly in enterprise environments with corporate proxies and WAFs
• Strong experience building multi-tenant platforms that execute user-submitted code, including container image builds, workload isolation, RBAC systems, and secure callback architectures
• Experience building or integrating agentic AI systems, LLM tool-use patterns, or AI-assisted development workflows
• Experience with production observability stacks: OpenTelemetry, Prometheus, structured logging, distributed tracing, and dashboarding tools such as Grafana
• Track record of successfully growing the scope of engineering projects from initial proof-of-concept to organization-wide adoption
• Strong foundation in Software Engineering fundamentals, including data structures, algorithms, object-oriented design, and proficiency in building production-quality applications
• Experience with computer vision technologies and techniques, especially for segmentation, anomaly detection, and objective grading is a plus

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $171,600 and $302,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.

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Software Engineer - Backend Systems, Insights & Release Technologies

Cupertino, California, United StatesSoftware and Services

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Summary

Posted: Apr 17, 2026

Weekly Hours: 40

Role Number:200619826-0836

Do you want to help define the future of delivering Apple software to customers? Join Software Delivery’s Build Experience team to help work on new technologies that will be used to deliver Apple platforms to millions of customers.
Our team has a passion for innovation and engineering and is looking for individuals with a genuine excitement to collaborate with others to solve sophisticated problems with a focus on the user experience.

Description

We are looking for a passionate and experienced developer, a product-minded engineer who cares deeply about user experience, architectural excellence, and writing code that is as beautiful as the products it powers.
In this role, you will have a profound impact on software engineering productivity by designing and building the next generation of productivity applications used by Apple engineers. As a member of the team, you will lead technical discussions, mentor other engineers, and drive features from concept to launch. Your responsibilities will include:
- Designing, developing, and maintaining sophisticated, high-performance applications.
- Collaborating closely with cross-functional teams, including HI designers, project managers, and engineers, to define and deliver world-class features.
- Leading architectural and design discussions, ensuring our solutions are robust, scalable, and forward-thinking.
- Writing clean, elegant, and well-tested code that sets the standard for quality on the team.
- Mentoring and guiding other engineers, fostering a culture of technical excellence, continuous improvement and providing constructive feedback in code reviews.
- Taking ownership of the full development lifecycle, from initial concept and prototyping through to testing, release, and post-launch support.

Minimum Qualifications

• Technologies: Swift on Server, Go, Temporal or equivalent
• Knowledge: problem solving, architecture, debugging, and testing
• User-focused: passion for quality, attention to details, and delivering outstanding user experiences
• Collaboration: excellent communication skills and genuine interest to mentor others and collaborate with teams across a wide range of technology and disciplines

Preferred Qualifications

• Experience with databases (relational and NoSQL databases like Cassandra)
• Knowledge of containerization, orchestration technologies, networking and security
• Experience with server side development and systems programming
• Experience leading the technical development of larger features and collaborating across organizational boundaries

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.

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Algorithm Engineer, Home and Audio Devices

Cupertino, California, United StatesHardware

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Summary

Posted: Apr 17, 2026

Role Number:200658548-0836

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.
We are looking for an individual with genuine passion for innovation and product development, with experience from inception through delivery to customers. You will work very closely with the architecture, human experience, firmware and software, and electrical and mechanical engineering teams to define and create sensing experiences for a number of future products.

Description

During the concept design of a product, the candidate will be responsible for driving and creating requirements, identifying the best HW solutions available, and designing the SW algorithms. In this role, you will work on signal processing, machine learning, and data fusion techniques to enhance the capabilities of our sensing technologies. The individual will also be responsible for the overall sensor integration and tuning in the product and ensuring the highest quality execution. Proven capability to deploy models to resource-constrained embedded systems, ensuring that the product meets the desired experience requirements and performance metrics.

Responsibilities

• Design, implement, and optimize sensing algorithms.
• Prototype and evaluate novel techniques to improve sensing accuracy and functionality.
• Ensure algorithms meet performance, accuracy, and latency requirements for embedded systems.
• Integrate models into embedded systems and tune them to meet product requirements.
• Develop metrics and KPIs to track algorithm performance.

Minimum Qualifications

• M.S. in EE, CE, CS, or equivalent experience or skills.
• Algorithm design for classification, noise modeling/filtering, signal processing, statistical analysis, and machine learning.
• Experience with data analysis, visualization of complex data in Python and/or MATLAB, and presenting resulting conclusions.
• Implementation into embedded or resource-constrained systems in C/C++ in production environments.
• Able to learn how to quantify and test new sensing technologies such as IMU, capacitive, environmental, light, motion, radar, optical, acoustic, and evaluate user impact and performance.
• Availability to travel domestically and internationally for development and on-site manufacturing support is also expected.

Preferred Qualifications

• Good team player with great communication and leadership skills and ability to lead high-level discussions on technology strategy and approach.
• Prior experience with end-to-end development, taking a feature from concept to ship.
• Proven technical leadership skills with the ability to generate and deliver creative problem solutions.
• Experience leading multi-disciplinary teams/projects and driving projects of varying sizes and scopes.
• Availability to travel domestically and internationally for development and on-site manufacturing support is also expected.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $147,400 and $272,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.

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Software Engineer, Crypto Services - Key Management, Enterpise Technology Services

Austin, Texas, United StatesSoftware and Services

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Summary

Posted: Apr 17, 2026

Weekly Hours: 40

Role Number:200655585-0157

Imagine what you could do here. At Apple, we believe privacy is a fundamental human right. The Crypto Services team is at the center of this commitment, building the secure foundations that protect the Apple ecosystem and the data of over a billion users.
We are looking for a collaborative and innovative Software Engineer to help us design the next generation of security infrastructure.
In this role, you will build robust, scalable software that interfaces with specialized security environments, ensuring that our cryptographic services remain not just current, but ahead of the curve.

Description

The Crypto Services team is responsible for maintaining a number of core Apple security services with various underlying highly-sensitive cryptographic keys. To do this, the team leverages a number of Hardware Security Module (HSM), and HSM-like technologies. Great care is required in implementing and maintaining these technologies.
As a Software Engineer on the Crypto Services team, you will play a critical role in designing, implementing, and maintaining custom software solutions that facilitate the use of these HSM platforms in Crypto Services. Cryptographic standards are constantly evolving, and in this role you will proactively engineer the solutions that allow the team (and thus the team’s cryptographic services) to keep pace with the latest cryptographic protocols and standards. A immediate focus will be strategizing and then implementing solutions to support the newest developments in post-quantum cryptography (PQC) standards.
Custom software dealing with HSMs can be challenging to maintain & test. To keep quality standards high, in this role, you will own the design, implementation, and maintenance of HSM testing frameworks, tooling, and infrastructure. You will take ownership of projects, work closely with your fellow engineers to identify sustainable approaches, and find ways to improve performance and security of the tooling.
This is an opportunity to work on problems that matter protecting user privacy and security in a post-quantum-cryptography world while facilitating construction & upkeep of the platforms and tools that multiply the effectiveness of talented engineers across Apple.

Responsibilities

• Design, develop, and maintain software solutions that enable the secure and reliable use of Hardware Security Module (HSM) platforms across Crypto Services
• Automate complex, manual key ceremony processes, transforming error-prone operational workflows into auditable, repeatable, and secure software
• Build and maintain comprehensive testing frameworks, tooling, and infrastructure to ensure the quality and reliability of HSM software
• Engineer solutions that allow Crypto Services to adopt the latest cryptographic protocols and standards, with an immediate focus on post-quantum cryptography (PQC)
• Analyze and map existing manual processes to identify automation opportunities, building and maintaining a prioritized improvement backlog
• Pair closely with senior engineers to develop deep domain expertise in HSM operations and key management, contributing to knowledge distribution across the team
• Create clear technical documentation and training materials that codify specialized knowledge and reduce single-points-of-failure
• Collaborate across teams to identify sustainable approaches that improve the performance, security, and scalability of cryptographic tooling

Minimum Qualifications

• 3+ years of professional software development experience
• Experience with at least one systems programming language (Java, Go, C++, or similar)
• Solid understanding of cryptographic fundamentals
• Solid understanding of security best practices
• Experience with CI/CD pipelines, modern DevOps practices, automated testing frameworks, etc.
• Ability to write clean, maintainable, and well-documented code
• Strong collaborative skills and eagerness to learn new technologies
• Solid understanding system administration fundamentals

Preferred Qualifications

• 5+ years of experience developing production-quality software in modern programming languages such as Java, Go, Python, or C++
• Some native programming experience / skills
• Deep understanding of crypto principles, with familiarity and strong interest in post-quantum cryptography concepts
• Proven experience with Hardware Security Modules (HSMs) or similar key management systems
• Strong background in building developer tools, SDKs, or internal platforms that enable other engineering teams
• Strong Expertise in designing and implementing comprehensive automated testing frameworks including unit, integration, and end-to-end testing
• Track record of creating clear, comprehensive technical documentation and training materials
• Demonstrated ability to collaborate effectively across multiple teams and mentor other engineers
• Strong problem-solving skills with attention to security, reliability, and performance
• Excellent written and verbal communication skills

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.

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Data Scientist - Synthetic Data and ML Evaluations - Special Projects

Cupertino, California, United StatesMachine Learning and AI

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Summary

Posted: Apr 17, 2026

Role Number:200657934-0836

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or experience we deliver is the result of us making each other’s ideas stronger. The diversity of our people and their thinking inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.

Description

The Special Projects team at Apple is developing novel user-facing conversational features that leverage the multimodal capabilities of state-of-the-art foundation models. A key component of this process is the ability to produce complex simulated scenario data, in order to train and evaluate agentic AI models. We are looking for a skilled Data Scientist to work closely with our Simulation and Machine Learning Evaluations teams to generate large synthetic datasets, analyze the gap between simulated and real data, and evaluate and fine-tune agentic AI model performance at various tasks. A successful candidate is experienced in managing large, multi-modal datasets, in translating subjective product requirements into objective criteria, and has strong statistical analysis skills.

Responsibilities

• Work closely with ML Engineers to understand model evaluation needs
• Work closely with the Simulation team to design and generate large, multi-modal datasets for model evaluation
• Analyze the gap between simulated and real data
• Collaborate with the Simulation team to prioritize and address simulation performance gaps

Minimum Qualifications

• BA or Master’s degree in Computer Science, Data Science, or related field
• 2+ years of hands-on experience working with large data sets
• Proficiency in Python
• Excellent communication skills

Preferred Qualifications

• PhD in Computer Science, Data Science, Statistics, or other STEM field
• Hands-on industry experience with product focused statistical analysis
• Experience working with large-scale multimodal data and data-annotation pipelines
• Experience working with simulations to produce large datasets
• Experience with experimental design, A/B testing and Failure Analysis
• A track record of publications or technical presentations in Data Science
• Excellent cross-functional collaboration skills

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $126,800 and $220,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.

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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role:

Work Location: In-office work Schedule : Hybrid 3 days in Office in Alpharetta or Atlanta, Georgia

**Applicants MUST be authorized to work in the U.S.

Must be a US Citizen or Green Card holder

Works throughout the software development life cycle and performs in a utility capacity to create, design, code, debug, maintain, test, implement and validate applications with a broad understanding of a variety of languages and architectures.  Analyzes existing applications or formulate logic for new applications, procedures, flowcharting, coding and debugging programs.  Maintains and utilizes application and programming documents in the development of code.  Recommends changes in development, maintenance and system standards.  Creates appropriate deliverables and develops application implementation plans throughout the life cycle in a flexible development environment.

What Part Will You Play?

• Develops basic to moderately complex code using front and / or back end programming languages within multiple platforms as needed in collaboration with business and technology teams for internal and external client software solutions.  Designs, creates, and delivers routine to moderately complex program specifications for code development and support on multiple projects/issues with a wide understanding of the application / database to better align interactions and technologies.
• Analyzes, modifies, and develops moderately complex code/unit testing in order to develop concise application documentation.  Performs testing and validation requirements for moderately complex code changes. Performs corrective measures for moderately complex code deficiencies and escalates alternative proposals.
• Participates in client facing meetings, joint venture discussions, vendor partnership teams to determine solution approaches.
• Provides support to leadership for the design, development and enforcement of business / infrastructure application standards to include associated controls, procedures and monitoring to ensure compliance and accuracy of data. Applies a full understanding of procedures, methodology and application standards to include Payment Card Industry (PCI) security compliance.
• Conducts and provides basic billable hours and resource estimates on initiatives, projects and issues.
• Assists with on-the-job training and provides guidance to other software engineers.

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• Typically minimum of 3 years - Professional Experience In Coding, Designing, Developing And Analyzing Data.  Typically has an advanced knowledge and use of one or more front / back end languages / technologies and a moderate understanding of the other corresponding end language / technology from the following but not limited to; two or more modern programming languages used in the enterprise, experience working with various APIs, external Services, experience with both relational and NoSQL Databases.

Preferred Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• 4+ years professional Experience In Coding, Designing, Developing And Analyzing Data and experience with IBM Rational Tools

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Operating Systems:

• Linux distributions including one or more for the following: Ubuntu, CentOS/RHEL, Amazon Linux
• Microsoft Windows
• z/OS
• Tandem/HP-Nonstop

Database - Design, familiarity with DDL and DML for one or more of the following databases Oracle, MySQL, MS SQL Server, IMS, DB2, Hadoop
Back-end technologies - Java, Python, .NET, Ruby, Mainframe COBOL, Mainframe Assembler
Front-end technologies - HTML, JavaScript, jQuery, CICS
Web Frameworks – Web technologies like Node.js, React.js, Angular, Redux
Development Tools  - Eclipse, Visual Studio, Webpack, Babel, Gulp
Mobile Development – iOS, Android
Machine Learning – Python, R, Matlab, Tensorflow, DMTK

**Applicants MUST be authorized to work in the U.S.

Must be a US Citizen or Green Card holder ....

OPT Visa not accepted at this time for this role...
We are UNABLE to sponsor or take over sponsorship of an employment Visa or Student Visa at this time.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

*OVERVIEW*

We are looking for a detail-oriented and technically strong AI Support Engineer to join our AI Operations team. In this critical role, you will be responsible for monitoring, diagnosing, and resolving production incidents across our AI solutions. You’ll work closely with AI engineering, platform, and governance teams to ensure the stability, reliability, and performance of deployed models and agentic solutions across the enterprise. You will join a dynamic team passionate about learning, applying cutting-edge and cost effective technologies, and innovating to deliver high-quality AI solutions.

*RESPONSIBILITIES*

• Serve as the first line of defense for production AI incidents, ensuring rapid triage, root cause analysis, and resolution.
• Monitor system health and performance of deployed AI applications, agentic and RAG-based solutions, MCPs, and orchestration platforms.
• Track and investigate issues related to latency, failures, model drift, hallucination, prompt misbehavior, or broken integrations, escalating to the AI engineering group where appropriate.
• Collaborate with AI and platform engineers to implement observability, logging, and alerting best practices for all AI services.
• Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention.
• Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.
• Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.
• Contribute to postmortems and continuous improvement efforts to harden production systems.

*Must Haves:*

• 4+ years of experience in production support, software engineering, site reliability engineering (SRE), or DevOps—preferably supporting GenAI and/or ML systems.
• Strong understanding of cloud infrastructure (AWS, GCP) and AI observability tools (e.g., Fiddler AI, Arize AI, IBM WatsonX.governance, etc.).
• Experience with LLM and GenAI systems (OpenAI, Azure OpenAI, Bedrock, Vertex AI, or similar).
• Familiarity with modern orchestration and agentic frameworks such as LangChain, LangGraph, Autogen, or CrewAI.
• Proficiency in Python or shell scripting for automation and troubleshooting.
• Strong analytical, communication, and incident management skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1+ years of experience in AI/ML engineering, with a focus on Generative AI.
• Proficiency in programming languages such as Python
• Strong understanding of Generative AI models (e.g., GPT, Transformer architectures) and experience in distilling, tuning and training them.
• Familiarity with Retrieval Augmented Generation (RAG) techniques and their implementation.
• Experience with agentic AI concepts and developing autonomous AI workflows.
• Hands-on experience with GCP Vertex AI, AWS Bedrock + Sagemaker, and Snowflake Cortex  platforms and their AI/ML capabilities.
• Experience building production-grade AI/ML systems at scale.
• Knowledge of MLOps practices, including model deployment and lifecycle management.
• Excellent problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Availability for on-call rotation and support.

*Bonus Attributes:*

• Familiarity with Prompt Engineering, RLHF, and model evaluation techniques.
• Understanding of AI governance, safety, and responsible principles.
• Understanding of reinforcement learning and its application in agentic AI.
• Familiarity with big data technologies (Apache Spark, Kafka)
• Experience with CI/CD tools and automation for AI/ML workflows.
• Experience with real-time data processing and streaming analytics.

*Abilities:*

• Ability to work proactively with a high level of initiative and accuracy.
• Ability to manage multiple assignments effectively and meet established deadlines.
• Strong interpersonal skills to interact professionally with staff and stakeholders.
• Excellent organizational skills and attention to detail.
• Critical thinking ability ranging from moderately to highly complex tasks.
• Flexibility in adapting to changing business needs and priorities.
• Ability to work creatively and independently with minimal supervision.
• Ability to utilize experience and judgment in accomplishing goals.
• Experience in navigating organizational structures and collaborating across teams.

*Travel Required:* <2%

*Position Type and Expected Hours of Work:*  Full Time

*Disclaimer:*

The above statement is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of responsibilities, duties and skills required.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This position is not eligible for sponsorship, including OPT. Candidates must be a US Citizen or Green Card Holder

*Job Summary:*

The Senior Cisco ACI Engineer is a subject matter expert responsible for designing, implementing, and optimizing Cisco Application Centric Infrastructure (ACI) solutions. This role includes mentoring and training team members, driving automation initiatives, and ensuring best practices for scalable and secure network operations.

*Key Responsibilities:*

*Architecture & Deployment:*

• Key member in deployment of new Cisco ACI fabrics including spine-leaf topology and APIC controllers.
• Continued support in day to day operations once ACI is deployed.

*Configuration & Policy Management:*

• Define and implement ACI policies, tenants, VRFs, bridge domains, and contracts to meet business objectives.

*Leadership & Training:*

• Provide technical guidance, mentorship, and hands-on training to junior engineers and operations staff.
• Develop internal knowledge-sharing sessions and documentation for ACI best practices.

*Integration & Optimization:*

• Integrate ACI with virtualization platforms (VMware, Hyper-V) and cloud environments.

*Monitoring & Troubleshooting:*

• Utilize Nexus Dashboard, Catalyst Center, and other tools to monitor ACI health and resolve complex issues.
• Participate in an on-call rotation

*Collaboration:*

• Partner with network architects, security teams, and application owners to ensure secure and scalable deployments.

*Required Skills & Qualifications:*

• Strong understanding of the TCP/IP stack and relation to network technologies
• Ability to administer a mixture of platforms and technologies including routers, switches, firewalls, and load balancers.
• Expert-level knowledge of Cisco ACI architecture, APIC controllers, and Nexus 9000 series switches.
• Experience in building ACI environments from design to implementation.
• Sr. level troubleshooting skills in ACI and traditional data center route/switch
• Strong understanding of network protocols (BGP, OSPF, VXLAN, MPLS).
• Proven experience in mentoring and training technical teams.
• Familiarity with ACI integrations (VMware vCenter, ServiceNow, cloud platforms).
• Excellent leadership, communication, and problem-solving skills.
• Loves to work in a collaborative team environment.
• Tier-4 Off-hour support may be required for maintenance windows and/or troubleshooting
• Understanding of PCI security standards and practices
• In-depth understanding of network documentation, physical and logical diagrams, and being able to provide detailed diagrams of solutions for engineers to follow and build from.
• Evaluating new technologies and creating/performing proof of concepts
• On-call Support for Network Operations
• CCIE level experience and knowledge

*Preferred Qualifications:*

• Cisco certifications such as CCNP Data Center or CCIE Data Center.
• Experience with Nexus Dashboard, Catalyst Center, and ACI Multi-Site Orchestrator.
• Knowledge of DevOps practices and CI/CD pipelines for network automation.
• Proficiency in automation tools (Ansible, Python scripting).
• Experience with CI/CD pipelines with ACI
• Experience in firewalls and load balancers
• Experience in Infrastructure as Code

*Education & Experience:*

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in network engineering with at least 5 years focused on Cisco ACI.
• Demonstrated ability to lead projects and train team members effectively.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

The Analyst, Data Security and Privacy role is an exciting opportunity to bring about data driven transformation and drive execution of enterprise-wide governance and management of data assets.
As a member of the Enterprise Data & AI Governance (EDAiG) program, the Analyst, Data Security and Privacy role is responsible for executing data asset management standards and driving adoption of the data asset management framework, with an emphasis on working with enterprise, data, and business stakeholders to identify and highlight where sensitive data exists within the organization. The Analyst will leverage tools and collaborate with Information Security to provide visibility into on-premises and cloud-hosted data stores, classify data, and validate security controls in-place to secure data at-rest. The Analyst will also collaborate with Privacy to confirm where personal data is stored/processed, determine data subject categorization, capture business purpose/need associated with processing activities, and implement data minimization practices (i.e., retention and destruction).
The Analyst will also lead the implementation of the enterprise Issue Management Standard on behalf of the EDAiG program for identified data risk and issues. The Analyst will coordinate with business, data, and risk stakeholders to execute issue management processes, including identification, intake, analysis, prioritization, remediation/acceptance, and closure of identified gaps. The Analyst is a visible role across the enterprise, engaging with business, technology, and corporate functions to define and document data requirements, collect artifacts and streamline practices, research and curate documentation, and implement process improvements.

What Part Will You Play?

• Assist the EDAiG program in working with Information Security, Privacy, Data Owners/Stewards/Custodians, Risk, Compliance, IT, Legal, Internal Audit, and business stakeholders to ensure data security and privacy requirements are implemented and enforced consistently for structured and unstructured data throughout GPN’s on-premise and cloud environments.
• Employ data discovery tools (specifically Informatica Enterprise Data Catalog, Data Quality, and Axon) to identify sensitive data, ensure implementation of GPN’s Data Classification Standard, validate protection of sensitive data at-rest, and capture sensitive data locations and business usage.
• Engage with Privacy, Data Stewards/Custodians, and business stakeholders to validate where personal data is stored/processed, capture business purpose/need, maintain sensitive data inventories, and ensure data use assessments in OneTrust accurately reflect current business processing activities and applicable data subjects.
• Engage with Data Stewards, IT, Information Security, and Enterprise Architecture stakeholders to ensure organizational inventories accurately capture data asset deployment information, hosting locations, and SaaS/PaaS/IaaS usage.
• Assist the EDAiG program in working with Information Security, Privacy, Data Owners/Stewards/Custodians, Risk, Compliance, IT, Legal, Internal Audit, and business stakeholders to inventory, prioritize, manage, remediate, and monitor data risks and issues.
• Serve as the EDAiG program’s primary representative for intake, classification, and rating of data risks and issues identified via assessments, EDAiG technology (e.g., sensitive data discovery scans), the enterprise Self-Identified Risk Process, and other risk management activities.
• Support the initial review and vetting of newly discovered data quality issues (e.g., identified via data quality rules, checks, and assessments), including working with Business Unit Data Stewards, EDAiG team members, and associated business stakeholders to determine the appropriate prioritization, rating, and system for entry/tracking (e.g., Jira, Rally, Archer, etc.).
• Manage the documentation of identified data risk and issues within RSA Archer as the Issue Author, including entering initial/known issue date, assigning issue/remediation/acceptance ownership, and populating other necessary metadata (i.e., source, description, risk, business unit, related assets and processes, etc.) in the Issue record and associated Remediation or Acceptance records.
• Provide oversight of data risk and issues within RSA Archer by obtaining/reviewing initial treatment plans, monitoring remediation status and requesting updates, monitoring risk acceptances approaching expiration and initiating the extension process, and approving risk acceptances and extensions.
• Work with Issue Owners, Remediation Plan Owners, Remediation SMEs, and EDAiG team members to approve the closure of risk acceptances, confirming issue remediation, and approving issue closure.
• Work with BU team and EDAiG leadership to define and provide key metrics for reporting, escalation, and communication of data risk and issue status, remediation timelines, and aging/overdue remediation/acceptance plans, milestones, and due dates.
• Work collaboratively as part of the EDAiG team to improve data documentation and drive continuous improvement of the data governance process, with a specific focus and emphasis on data risk and issue management.
• Participate in risk and issue management forums, working groups, and intake review cadences to ensure appropriate implementation of and adherence to the enterprise Issue Management Standard.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Management Information Systems, or equivalent combination of education and applicable job experience
• 2+ years of experience supporting and executing enterprise risk management, data governance, privacy, and/or information security processes and procedures.
• 2+ years of experience working in a complex technology-driven business and cross-functional environment supporting and executing issue management processes and procedures.
• Experience working with Governance, Risk, and compliance (GRC) tools, in particular RSA Archer, and Agile methodology/operations tools, such as Jira and Rally.
• Experience moving technical or business driven projects from inception to delivery, including tracking of action plans, milestones, deliverables and completion dates.
• Experience creating, maintaining, and tracking metrics, KPIs, and KRIs, including dashboarding with data visualization tools.
• Strong team-oriented interpersonal skills, with the ability to interface effectively with a broad range of stakeholders (i.e., internal/external business, technology, risk, and data governance teams).
• Analytical and problem-solving skills to examine identified risks and issues and relate them to appropriate enterprise policies, standards, and requirements.
• Excellent presentation, persuasion, written, and interpersonal skills, including procedure and technical materials and presentations.
• Ability to understand and synthesize technical details and processes in order to produce clear summaries for communication and reporting across multiple stakeholder and leadership groups.
• Ability to contribute and collaborate as a team member while working proactively and independently.
• Ability to act as an ambassador for the organization’s data and risk culture.

Preferred Qualifications

• 2+ years of experience in a financial institution setting and/or within the payment industry.
• Experience with data management/data governance practices and approaches, including a keen understanding of the role of data governance in successful implementation of data strategy.
• Experience with complex data management engagements and use of data governance tools, specifically Informatica Axon, Enterprise Data Catalog, and Data Quality.
• Knowledge of Information Security principles, as well as data privacy and protection regulatory requirements.
• Knowledge of information and data risk concepts, including data privacy/security safeguarding methods, and ability to relate business needs to data protection controls.
• Experience with data governance, data quality, and data discovery tools (e.g., Informatica).

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].