Technology Support Specialist, Associate

What you'll do

• Diagnose and resolve software, hardware, Windows, and network-related issues for trading floor operations.
• Support and maintain financial markets and productivity applications including Bloomberg, FactSet, Eikon, and Microsoft Office 365.
• Monitor trading systems to proactively identify and troubleshoot potential issues before they impact business operations.
• Address technical incidents and improve support workflows in partnership with Traders, Operations, and Technology teams.
• Maintain the integrity and security of the trading environment by following technology controls and risk standards.
• Contribute to process improvements through documentation, scripting, automation, and the adoption of new support technologies.
• Leverage AI tools to enhance productivity and optimize workflows to solve business problems.

What we're looking for

• Proven experience providing technology support within financial services, preferably in a trading floor or financial markets environment (preferred).
• Working knowledge of trading systems and financial markets, including Bloomberg, FactSet, Eikon, or Tradeweb (preferred).
• Hands-on experience troubleshooting software, hardware, Microsoft Windows, Microsoft Office 365, and basic networking issues.
• Strong analytical and problem-solving skills to prioritize and resolve technical issues in a time-sensitive environment.
• Clear written and verbal communication skills to explain technical concepts to technical and non-technical stakeholders.
• Proven ability to leverage AI tools to enhance productivity and optimize workflows while ensuring ethical data use.
• Experience using scripting or automation tools to streamline technology support activities (preferred).
• Familiarity with ITIL processes, service management principles, and financial risk management/compliance requirements (preferred).