Information Technology Support Specialist

General Dynamics

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Quick summary

Work type: On-site
Location: Annapolis Junction, MDSan Antonio, TX
Posted: 102 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $128k

$88k $165k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $105,075–$150,600.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Information Technology Support Specialist

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The Information Technology Support Specialist joins the Technical Support Services team to provide frontline help desk support for national-level operations. This role involves delivering high-quality technical assistance via phone, email, chat, and ticketing systems to ensure users remain productive and mission-ready. Key responsibilities include troubleshooting hardware, software, and basic network connectivity issues, performing account management tasks like password resets, and installing or updating software across various devices. The successful candidate will also mentor junior technicians, maintain inventory, and create detailed documentation for the knowledge base. Required skills include proficiency in remote support tools, hardware troubleshooting, and software diagnostics. The position requires a Top Secret SCI with Full-Scope Polygraph clearance and focuses on resolving technical challenges within a government, defense, and intelligence community context.

Skills

Help Desk Support Remote Support Hardware, Troubleshooting Software Troubleshooting Network Connectivity Ticketing Systems Account Management Asset Management CompTIA Security+ AI

What you'll do

Deliver technical support via phone, email, chat, and ticketing systems.
Troubleshoot hardware, software, and basic network connectivity challenges.
Install, configure, and update software across various user devices.
Manage user accounts, including password resets and lockouts.
Create detailed documentation of technical issues, resolutions, and procedures.
Maintain inventory and contribute to asset management processes.
Mentor junior technicians and support new team members.
Report potential security incidents or anomalies through proper channels.

What we're looking for

Must be a U.S. citizen.
Must currently possess an active Top Secret SCI with Full-Scope Polygraph clearance.
Must have an AA/AS degree.
Must have 5+ years of relevant help desk or IT support experience.
Must be proficient in hardware and software troubleshooting and remote support tools.
Must be able to obtain a Top Secret SCI with Polygraph clearance.
Must obtain CompTIA Security+ certification within the first 3 months.
Security clearance can take you.

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