Technology Service Specialist, Assistant Vice President

What you'll do

• Troubleshoot and resolve complex production issues to improve platform stability, performance, and availability.
• Review and validate application and platform changes to ensure risks are identified and controls are in place.
• Develop and enhance monitoring, alerting, and observability capabilities to maximize platform uptime.
• Lead incidents, problem management, and post-mortem activities to drive root cause analysis.
• Ensure critical data feeds and messaging services meet SLAs while maintaining high availability.
• Coordinate disaster recovery, escalation management, and delegated ITAO/CSM activities.
• Use Python, UNIX/Linux, and Perl scripting to automate operations and streamline self-service tools.

What we're looking for

• Several years of experience supporting IBM MQ and Solace technologies.
• Deep understanding of MQ and Solace architecture, including queue managers, channels, clusters, and message brokers.
• Proven ability to troubleshoot complex messaging issues like connectivity failures, queue backlogs, and performance bottlenecks.
• Strong analytical and automation skills with hands-on experience in Python, UNIX/Linux Shell, and Perl scripting.
• Extensive experience providing IT support within financial services.
• Proven ability to leverage AI tools to enhance productivity and optimize workflows.
• Strong understanding of UNIX/Linux and network infrastructure (preferred).
• Experience supporting high availability, disaster recovery, and cloud-based infrastructure (preferred).