Associate Technical Support

What you'll do

• Provide 24/7 technical support for C-level executives and their assistants via phone, email, and in-person desk-side visits.
• Troubleshoot and resolve hardware and software issues across Windows, macOS, mobile devices, and virtual desktops.
• Manage the full lifecycle of IT assets including installation, configuration, maintenance, and inventory tracking.
• Provide specialized support for multimedia platforms like Zoom, WebEx, and Teams, as well as complex home networks.
• Resolve high-impact technical problems by escalating issues to appropriate teams while maintaining ownership of the resolution.
• Create technical documentation and share knowledge with the internal team to improve service quality.
• Participate in disaster recovery planning and testing to ensure business continuity.
• Support specialized initiatives including data privacy programs, satellite communications, and secure mobile device management.

What we're looking for

• Provide technical support for C-level executives and senior managing directors in the financial sector.
• Support hardware including PCs, laptops, MacBooks, smartphones, tablets, printers, and multimedia equipment.
• Provide software support for Windows 10/11, macOS, Office 365, Outlook mobile, and various in-house applications.
• Manage inventory, assets, and technical documentation while coordinating with vendors.
• Support advanced technologies including VDIs, sophisticated home networks, satellite communications (Starlink), and VPNs.
• Experience with Active Directory, Mobile Device Management, SCCM, Jabber, Cisco AnyConnect, and Citrix Gateway.
• Proficiency with multimedia platforms such as Cisco WebEx, Zoom, and Teams.
• Experience with aircraft and aviation hangar support (preferred).