below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$105,325–$147,012.
Based on 240 similar postings.
Employer
About Motorola Solutions
Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.
Motorola Solutions currently has
156 open roles
on FindRole.
Listed pay typically runs
$100,000–$135,000
across 120 roles with salary data.
The Information Technology (IT) Support Specialist joins the Silvus Technologies team to provide essential technical support for mission-critical MANET and MIMO communications systems. Reporting to the Senior IT Support Lead, the specialist troubleshoots hardware and software issues on desktop and laptop systems while maintaining the company's IT infrastructure. Daily responsibilities include responding to help desk tickets, installing and configuring hardware, managing on-boarding and off-boarding functions, and maintaining an accurate asset inventory. The role requires proficiency in Windows, Linux, and macOS endpoints, as well as Google Suite, Microsoft 365, Microsoft Active Directory, Microsoft Entra, and Microsoft Intune. Candidates must possess experience with Layer 1 Networking and Cabling to support the technical requirements of providing vital communications links for defense and public safety agencies.
Provide technical support to end users by troubleshooting hardware and software issues on desktop and laptop systems.
Respond to and resolve Help Desk IT support tickets in a timely manner.
Install, configure, and maintain company hardware and software assets.
Develop and maintain documentation for IT infrastructure and support processes.
Maintain an up-to-date inventory of all hardware and software assets.
Manage on-boarding and off-boarding functions including account creation and hardware deployment.
Configure and deploy Windows, Linux, and macOS endpoints and peripherals.
What we're looking for
High School Diploma or GED.
3 or more years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
Proficient PC skills in a Windows and IOS environment.
Experience with Layer 1 Networking and Cabling.
Experience installing/uninstalling and licensing/de-licensing enterprise software.
Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
Must be a U.S. Citizen.
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Windows
Linux
macOS
Microsoft Active Directory
Microsoft Entra
Microsoft Intune
Microsoft 365
Google Suite
Layer 1 Networking
Cabling
IT Infrastructure
Help Desk Support
Windows
Linux
Unix
SCCM
ServiceNow
VoIP
Hardware Repair
Asset Management
Video Teleconferencing
Microsoft Business Tools
CompTIA A+
CompTIA Network+
CompTIA Security+
CISSP
CASP
Windows
Linux
Unix
SCCM
ServiceNow
VoIP
Asset Management
Video Teleconferencing
Microsoft Business Tools
CompTIA A+
CompTIA Network+
CompTIA Security+
CISSP
CASP
Windows 11
macOS
M365
Server Administration
TCP/IP
Wi-Fi
Firewalls
ITSM
Problem Management
Autodesk
Adobe
Hardware Support
Printers
CompTIA A+
Network+
Apple Certified Support Professional
Help Desk Support
Remote Support
Hardware, Troubleshooting
Software Troubleshooting
Network Connectivity
Ticketing Systems
Account Management
Asset Management
CompTIA Security+
AI