Technical Product Support Engineer

Applied Materials

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Santa Clara, CA
Employment: Full-time
Posted: 20 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $163k

$115k most similar roles pay here $202k

This listing doesn't post a salary. Most similar roles pay $133,157–$193,000.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 212 open roles on FindRole.

Listed pay typically runs $128,000–$176,000 across 163 roles with salary data.

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At a glance

TL;DR · Technical Product Support Engineer

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The Technical Product Support Engineer serves as a critical technical support focal point between customers and the internal division to resolve escalations and manage fleet performance. This role involves providing essential documentation and technical guidance to field engineers and technicians who are diagnosing, troubleshooting, repairing, and debugging equipment. The position requires managing Alpha and Beta site support for new hardware, software, or process designs while initiating ECO reviews and generating system performance data such as MTBF, MTBI, and availability metrics. Key responsibilities include creating technical improvement documentation, supporting GPS in generating CENs and BKMs, and presenting at the customer level to ensure field implementation. The role requires expertise in problem-solving complex issues, analyzing multiple information sources, and providing technical support for semiconductor manufacturing equipment systems and related hardware installations.

Skills

Hardware Software Troubleshooting Debugging System Installation Calibration Performance Metrics MTBF MTBI I/W Spending Analysis

What you'll do

Manage all technical support aspects for a specific customer including escalations, fleet performance, installations, and upgrades.
Act as the primary focal point between customers and internal divisions to provide technical documentation and troubleshooting support.
Provide Alpha Site support for the installation, operation, calibration, and testing of new hardware or software designs.
Provide Beta Site Support for testing and servicing new products on customer tools.
Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and communicate updates to the field.
Generate and present system performance metrics including MTBF, MTBI, availability, and spending analysis.
Create and review technical documentation regarding system upgrades and support plans for presentation at the customer level.

What we're looking for

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Solves complex problems by taking new perspectives on existing solutions and exercising judgment based on multiple sources of information.
Explains difficult or sensitive information while working to build consensus among stakeholders.
Acts as a resource for colleagues with less experience and may lead small projects with manageable risks.
Provides technical support, documentation, and escalation focal point between customers and internal teams.
Supports Alpha and Beta sites regarding installation, operation, calibration, service, and testing of new hardware or software.
Creates and reviews documentation covering technical improvements, system upgrades, and support plans for customer presentation.
Analyzes and presents system performance data including MTBF, MTBI, availability, and I/W spending.

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