Technical Support Engineer

Applied Materials

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Quick summary

Work type: On-site
Location: Santa Clara, CA
Employment: Full-time
Posted: 47 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $140k

$102k most similar roles pay here $180k

This listing doesn't post a salary. Most similar roles pay $114,875–$165,002.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 259 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 189 roles with salary data.

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At a glance

TL;DR · Technical Support Engineer

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Technical Support Engineer The Technical Support Engineer serves as a critical intermediary between customers and the internal division, acting as the primary focal point for field escalations. In this role, you will manage technical support aspects including fleet performance, system installations, improvement programs, and upgrades. You will provide Alpha and Beta site support to engineering teams during the installation, operation, calibration, and testing of new hardware, processes, or software designs. Day-to-day responsibilities include reviewing ECOs, generating system performance data such as MTBF and availability metrics, and creating technical documentation like CENs and BKMs. You will solve complex problems by analyzing multiple information sources to support field engineers and technicians. The role focuses on the specialized domain of semiconductor manufacturing equipment, specifically addressing hardware and software troubleshooting within a high-tech production environment.

Skills

Hardware Software System Installation Calibration Troubleshooting Debugging Performance Metrics MTBF MTBI Availability Process Data I/W Spending Analysis

What you'll do

Manage all technical support aspects for a specific customer including escalations, fleet performance, installations, and upgrades.
Act as the primary focal point between customers and internal divisions to provide technical documentation and troubleshooting support.
Provide Alpha Site support for the installation, operation, calibration, and testing of new hardware or software designs.
Provide Beta Site support for testing and servicing new hardware, software, or processes on customer tools.
Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and communicate updates to the field.
Generate and present system performance metrics including MTBF, MTBI, availability, and spending analysis.
Create and review technical documentation for improvements, upgrades, and support plans while presenting them at the customer level.

What we're looking for

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Solves complex problems by taking new perspectives on existing solutions and exercising judgment based on multiple information sources.
Acts as a resource for less experienced colleagues and may lead small projects with manageable risks.
Explains difficult or sensitive information while working to build consensus.
Provides technical support, documentation, and escalation focal point between customers and the division.
Supports Alpha and Beta site activities including installation, operation, calibration, service, and testing of new hardware, processes, or software.
Generates and presents system performance data, including MTBF, MTBI, availability, process data, and spending analysis.
Creates and reviews technical documentation covering improvements, upgrades, and support plans for customer presentation.

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