Technical Product Support Engineer

Applied Materials

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Quick summary

Work type: On-site
Location: Santa Clara, CA
Salary: $110,500–$152,000 / yr
Employment: Full-time
Posted: 8 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $166k

This role $131k

$100k $208k

below market most similar roles pay here above market

This role pays less than 76% of similar roles. Most pay $133,875–$197,500 — the blue band above. At the midpoint, this role pays about $131k versus about $166k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 337 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 219 roles with salary data.

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View all roles at Applied Materials

At a glance

TL;DR · Technical Product Support Engineer

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The Technical Product Support Engineer serves as a critical technical support focal point for specific customers, managing escalations, fleet performance, system installations, and improvement programs. This role involves acting as an intermediary between customers and the division, providing documentation and technical support to field engineers, technicians, and product support personnel who diagnose, troubleshoot, repair, and debug equipment. Key responsibilities include providing Alpha and Beta site support for new hardware, processes, or software designs, initiating ECO reviews, and generating system performance data such as MTBF, MTBI, and Availability. The position requires conceptual and practical expertise in technical support, problem-solving skills, and the ability to create documentation like CENs and BKMs. The work focuses on solving complex hardware and software integration problems within the semiconductor manufacturing equipment domain.

Skills

Hardware Software System Installation Calibration Troubleshooting Debugging Performance Metrics MTBF MTBI Availability Process Data ECO

What you'll do

Manage all technical support aspects for a specific customer, including escalations, fleet performance, and system installations.
Act as the primary technical focal point between the customer and the division for troubleshooting and repairing equipment.
Provide Alpha Site support for the installation, calibration, and testing of new hardware, processes, or software designs.
Provide Beta Site support for the installation and testing of new hardware or processes on customer tools.
Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and communicate updates to the field.
Generate and present system performance metrics, including MTBF, MTBI, availability, and I/W spending analysis.
Create and review technical documentation for system upgrades, support plans, and best known methods (BKMs).
Present technical improvements and support plans directly to the customer to ensure successful field implementation.

What we're looking for

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Provides technical support and documentation for field engineers, technicians, and product support personnel.
Provides Alpha Site support for installation, operation, calibration, service, and testing of new hardware, processes, or software.
Provides Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes.
Initiates and reviews ECOs to ensure data supports fixes and follows up with field communication.
Generates and presents system performance data, including MTBF, MTBI, and Availability metrics.
Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
Solves complex problems by exercising judgment based on the analysis of multiple sources of information.

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