Technical Product Support Engineer III

Applied Materials

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Santa Clara, CA
Salary
$110,500–$152,000 / yr
Employment
Full-time
Posted
39 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $153k
This role $131k
$101k most similar roles pay here $198k

This role pays less than 68% of similar roles. Most pay $118,550–$188,387 — the shaded band above. At the midpoint, this role pays about $131k versus about $153k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 213 open roles on FindRole.

Listed pay typically runs $128,000–$176,000 across 164 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Technical Product Support Engineer III

The Technical Product Support (TPS) Engineer III serves as a critical technical support focal point between customers and the internal division to resolve escalations, manage fleet performance, and oversee system installations and upgrades. This role involves providing essential documentation and technical guidance to field engineers and technicians who are diagnosing, troubleshooting, repairing, and debugging equipment. The position requires supporting Alpha and Beta sites during the testing of new hardware, software, or processes. Key responsibilities include reviewing ECOs, generating performance metrics such as MTBF and MTBI, performing I/W spending analysis, and creating technical documentation like CENs and BKMs. The role demands expertise in solving complex problems and managing project risks while ensuring field implementation of system improvements. This position addresses the technical challenges inherent in semiconductor manufacturing equipment and advanced display technologies.

What you'll do

  • Manage all technical support aspects for a specific customer including escalations, fleet performance, installations, and upgrades.
  • Act as the primary focal point between customers and the division to provide technical documentation and troubleshooting support.
  • Provide Alpha Site support for the installation, operation, calibration, and testing of new hardware or software designs.
  • Provide Beta Site support for testing and servicing new products on customer tools.
  • Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and communicate updates to the field.
  • Generate and present system performance metrics including MTBF, MTBI, availability, and spending analysis.
  • Create and review technical documentation regarding improvements, upgrades, and support plans for presentation at the customer level.

What we're looking for

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
  • Solves complex problems by taking new perspectives and exercising judgment based on multiple information sources.
  • Explains difficult or sensitive information while working to build consensus.
  • Acts as a resource for colleagues with less experience and may lead small projects.
  • Provides technical support, documentation, and escalation focal point between customers and internal teams.
  • Supports Alpha and Beta sites regarding installation, operation, calibration, service, and testing of new hardware or software.
  • Generates and presents system performance data including MTBF, MTBI, and availability metrics.
  • Creates and reviews documentation covering technical improvements, system upgrades, and support plans.

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