Technical Product Support Engineer III

Applied Materials

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Quick summary

Work type
On-site
Location
Santa Clara, CA
Salary
$110,500–$152,000 / yr
Employment
Full-time
Posted
4 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $152k
This role $131k
$102k $188k
below market most similar roles pay here above market

This role pays less than 74% of similar roles. Most pay $131,250–$173,651 — the blue band above. At the midpoint, this role pays about $131k versus about $152k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 363 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 229 roles with salary data.

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At a glance

TL;DR · Technical Product Support Engineer III

The Technical Product Support (TPS) Engineer III – (E3) serves as a critical technical intermediary between customers and the division. This role manages technical support for specific customers, overseeing escalations, fleet performance, system installations, and improvement programs. Day-to-day responsibilities include providing technical documentation to field engineers and technicians for diagnosing, troubleshooting, repairing, and debugging equipment. The engineer provides Alpha and Beta site support for testing new hardware, processes, or software designs. Key tasks involve reviewing ECOs, generating performance metrics like MTBF and MTBI, and creating documentation for system upgrades. The role requires conceptual and practical expertise in technical support, complex problem-solving skills, and the ability to analyze multiple information sources. This position addresses technical challenges in semiconductor chip and advanced display manufacturing environments.

What you'll do

  • Manage all technical support aspects for a specific customer, including escalations, fleet performance, and system installations.
  • Act as the primary technical intermediary between the customer and the division for troubleshooting and debugging equipment.
  • Provide Alpha Site support for the installation, operation, and calibration of new hardware, processes, or software designs.
  • Provide Beta Site support for testing and servicing new hardware or software on customer tools.
  • Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and communicate updates to the field.
  • Generate and present system performance data, including MTBF, MTBI, availability, and I/W spending analysis.
  • Create and review technical documentation for system upgrades, support plans, and best known methods (BKMs).
  • Present technical improvements and support plans directly to the customer to ensure successful field implementation.

What we're looking for

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
  • Solves complex problems by taking new perspectives and exercising judgment based on multiple sources of information.
  • Explains difficult or sensitive information and works to build consensus.
  • Acts as a resource for colleagues with less experience and may lead small projects with manageable risks.
  • Generates and presents system performance data, including metrics such as MTBF, MTBI, and Availability.
  • Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
  • Provides Alpha and Beta site support for the installation, operation, calibration, and testing of new hardware, processes, or software.
  • Initiates and reviews ECOs to ensure data supports fixes and follows up with field communication.

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