Technical Product Support Engineer

Applied Materials

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Quick summary

Work type
On-site
Location
Santa Clara, CA
Salary
$90,000–$124,000 / yr
Employment
Full-time
Posted
26 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $165k
This role $107k
$77k most similar roles pay here $209k

This role pays less than 89% of similar roles. Most pay $134,725–$195,956 — the shaded band above. At the midpoint, this role pays about $107k versus about $165k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 259 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 189 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Technical Product Support Engineer

The Technical Product Support Engineer provides critical systems support for engineering systems within applications or reliability labs. This role involves supporting engineering owners on assigned projects with vendors and suppliers while acting as a technical intermediary between customers and the factory. The individual will provide documentation to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment. Responsibilities include providing Beta Site Support for the installation, operation, calibration, service, and testing of new hardware, software, or processes. The role requires presenting system performance data such as uptime and availability metrics while creating documentation for technical improvements and system upgrades. Key competencies include problem solving using technical experience, explaining complex information to others, and utilizing conceptual knowledge to support equipment and process parameters in the semiconductor manufacturing domain.

What you'll do

  • Provide systems support for engineering equipment within applications or reliability labs.
  • Manage assigned projects in coordination with external vendors and suppliers.
  • Act as a technical liaison between customers and the factory to assist field personnel in troubleshooting and repairing equipment.
  • Provide Beta Site Support for the installation, operation, calibration, and testing of new hardware, software, or processes.
  • Present system performance data including uptime, MTBF, MTBI, and other key process parameters.
  • Generate technical documentation such as CENs and BKMs to support global product standards.
  • Create and review documentation regarding technical improvements, system upgrades, and support plans.

What we're looking for

  • Provides systems support for engineering systems in applications or reliability labs.
  • Works on assigned projects in conjunction with vendors or suppliers to support engineering owners.
  • Acts as an intermediary between customers and the factory by providing technical support and documentation.
  • Provides Beta Site Support for installation, operation, calibration, service, and testing of new hardware, software, or processes.
  • Presents system performance data including metrics such as Uptime, MTBF, MTBI, and availability.
  • Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
  • Explains complex information to others in straightforward situations.
  • Solves problems in straightforward situations using technical experience and judgment.

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