Technical Product Support Engineer

Applied Materials

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Quick summary

Work type: On-site
Location: Santa Clara, CA
Salary: $110,500–$152,000 / yr
Employment: Full-time
Posted: 69 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $166k

This role $131k

$100k most similar roles pay here $208k

This role pays less than 76% of similar roles. Most pay $133,805–$197,500 — the shaded band above. At the midpoint, this role pays about $131k versus about $166k for comparable roles.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 259 open roles on FindRole.

Listed pay typically runs $124,000–$171,000 across 180 roles with salary data.

Most-posted roles

View all roles at Applied Materials

At a glance

TL;DR · Technical Product Support Engineer

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The Technical Product Support Engineer serves as a critical technical support focal point between customers and the internal division to resolve escalations and manage fleet performance. This role involves providing essential documentation and technical support to field engineers and technicians who are diagnosing, troubleshooting, repairing, and debugging equipment. The position is responsible for Alpha and Beta site support involving the installation, operation, calibration, service, and testing of new hardware, processes, or software designs. Key responsibilities include reviewing ECOs, generating system performance data such as MTBF and availability metrics, and creating technical documentation like CENs and BKMs. The role requires expertise in problem-solving complex issues and providing support for system installations, improvement programs, and upgrades within the specialized domain of manufacturing equipment for semiconductor chips and advanced displays.

Skills

Hardware Software System Installation Calibration Troubleshooting Debugging MTBF MTBI Process Data

What you'll do

Manage all technical support aspects for a specific customer including escalations, fleet performance, installations, and upgrades.
Act as the primary focal point between customers and internal divisions to provide technical documentation and troubleshooting support.
Provide Alpha Site support for the installation, operation, calibration, and testing of new hardware or software designs.
Provide Beta Site support for testing and servicing new products on customer tools.
Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and communicate updates to the field.
Generate and present system performance metrics including MTBF, MTBI, availability, and spending analysis.
Create and review technical documentation regarding system upgrades and support plans for presentation at the customer level.

What we're looking for

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
Solves complex problems by taking new perspectives on existing solutions and exercising judgment based on multiple sources of information.
Explains difficult or sensitive information while working to build consensus.
Acts as a resource for colleagues with less experience and may lead small projects with manageable risks.
Has knowledge of best practices, market competition, and factors that differentiate the company in the market.

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