Systems Quality and Reliability Lead

What you'll do

• Own and manage RMA and failure analysis (FA) root-cause investigations for new and existing AI/ML products.
• Conduct technical testing and root-cause analysis to identify hardware and system failures.
• Create formal FA result reports aligned with standard 8D processes or similar quality standards.
• Analyze RMA, FA, and repair data to identify trends and issue quality alerts.
• Develop and execute resolution, containment, and mitigation plans for identified quality issues.
• Monitor hardware performance metrics including RMA rates, MTBF, and Reliability Ratios.
• Manage the operational performance of contract manufacturers (CMs) regarding FA cycle times and fault isolation.
• Oversee the integration and setup of new products into Failure Analysis operations.

What we're looking for

• BS/MS in EE, Physics, or a related degree (or equivalent experience).
• 8+ years of hands-on systems test and/or validation engineering experience.
• Proven hands-on management and leadership experience.
• Competence using lab equipment such as oscilloscopes, logic analyzers, and power analyzers.
• Experience with reliability tests like HTOL and quality tests like Burn in.
• Working knowledge of FA techniques and tools including FIB, SEM, TDR, VNA, and CSAM.
• Strong knowledge of fault isolation techniques such as OBIRCH, DLS/LADA, LVP, and LVI.
• Proficiency with high-speed interfaces (SerDes, PCIe, DDR) and programming languages like Python, PERL, or C++.