Systems Quality and Reliability Engineer

What you'll do

• Own and manage RMA and FA debug and root-cause analysis for new and existing AI/ML products.
• Conduct and lead technical investigations to identify the root causes of field failures.
• Create formal failure analysis reports aligned with standard 8D processes or similar methodologies.
• Analyze RMA, FA, and repair data to identify trends and issue quality alerts.
• Develop resolution, containment, and mitigation plans for identified quality issues.
• Monitor hardware performance metrics including RMA rates, MTBF, and Reliability Ratios.
• Manage the operational performance of contract manufacturers regarding cycle times and fault isolation rates.
• Oversee the integration of new products into Failure Analysis operations.

What we're looking for

• BS/MS in EE, Physics, or a related degree (or equivalent experience).
• 5+ years of hands-on systems test and/or validation engineering experience.
• Proven hands-on experience as a systems quality and reliability engineer.
• Competence using lab equipment such as oscilloscopes, logic analyzers, and power analyzers.
• Experience enabling reliability tests like HTOL and quality tests like Burn-in.
• Working knowledge of FA techniques and tools including FIB, SEM, TDR, VNA, and CSAM.
• Strong knowledge of fault isolation techniques such as OBIRCH, DLS/LADA, LVP, and LVI.
• Proficiency with high-speed interfaces (SerDes, PCIe, DDR) and programming languages like Python, PERL, or C++.