Support Engineer 1

Oracle

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: —
Posted: 38 days ago
Freshness: Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $136k

$96k $167k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $113,650–$158,000.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 893 open roles on FindRole.

Listed pay typically runs $103,000–$234,600 across 654 roles with salary data.

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At a glance

TL;DR · Support Engineer 1

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The Support Engineer 1 serves as a primary point of contact for customers, fielding inquiries via phone and electronic channels to provide technical support. Working within the services and support team, the individual troubleshoots and resolves simple issues related to assigned Oracle products. Key responsibilities include researching, recreating, and testing technical issues to identify resolutions, coordinating with experienced peers to report design or reliability bugs, and maintaining product documentation. The role involves creating Knowledge Base articles and troubleshooting guides while leveraging automation and A.I. Assistance tools to discover root causes. Core competencies include problem-solving, technical documentation, and cross-functional collaboration. This position addresses the technical challenge of maintaining product reliability and providing timely solutions for diverse customer situations within the Oracle product ecosystem.

Skills

Oracle A.I. Assistance Troubleshooting Knowledge Base Product Certification Technical Support Documentation Automation

What you'll do

Field customer inquiries via phone, electronic channels, or in-person meetings.
Troubleshoot and resolve simple technical issues related to assigned Oracle products.
Research, re-create, and test technical issues to identify resolutions with minimal guidance.
Escalate complex technical problems to appropriate teams and follow up with customers on resolutions.
Document activities on service requests and create Knowledge Base articles or troubleshooting guides.
Use automation and AI tools to discover root causes of common technical issues.
Identify potential enhancements to support processes, workflows, and best practices based on customer feedback.
Monitor and execute personal support service performance metrics.

What we're looking for

This position requires a security clearance.
Applicants must be able to read, write, and speak English.
Candidates must have 0 to 2+ years of experience.
Must be able to troubleshoot and resolve simple technical issues for assigned products.
Must be able to document service requests and create Knowledge Base articles.
Must be able to coordinate with experienced peers to report design and reliability issues.
Must be able to leverage automation and tooling to discover root causes of common issues.
Must be able to monitor and execute own support service performance metrics.