The Support Engineer 2 serves as a primary point of contact for customers, fielding inquiries via phone and electronic channels to provide technical support for assigned Oracle products. This role involves troubleshooting and resolving known issues, researching and re-creating technical problems to identify resolutions, and collaborating with internal teams to report design or reliability bugs. The successful candidate will maintain product documentation, create Knowledge Base articles, and leverage automation tools like A.I. Assistance to discover root causes. Key responsibilities include monitoring performance metrics, providing on-site technical assistance as a vertical lead, and recommending workflow enhancements. The position requires deep proficiency in the Oracle product ecosystem and the ability to translate complex technical terms for diverse customer situations and internal stakeholders.