Support Engineer 2, Oracle Health Registration

Oracle

Confirmed live today High trust

Quick summary

Work type: On-site
Location: —
Posted: 34 days ago
Freshness: Confirmed live today

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Similar $152k

$105k $188k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $124,225–$180,290.

Based on 240 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

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Listed pay typically runs $102,300–$209,500 across 542 roles with salary data.

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At a glance

TL;DR · Support Engineer 2, Oracle Health Registration

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The Support Engineer 2 - Oracle Health Registration serves as a primary point of contact for customers requiring technical support for Oracle Health products, specifically focusing on Registration workflows. Working within the Services and Support category, the individual troubleshoots and resolves technical issues, manages service requests, and collaborates with internal teams to address product design, reliability, and maintenance defects. The role requires researching, recreating, and testing reported issues while maintaining accurate service request documentation and Knowledge Base articles. Key competencies include strong troubleshooting, customer service, and problem-solving skills. The position specifically requires hands-on experience with Oracle Health Registration functionality to resolve complex technical problems. Candidates must leverage automation and AI-assisted tools to identify root causes and improve troubleshooting efficiency within the healthcare registration domain.

Skills

Oracle Health Cerner Registration Workflows Technical Support Knowledge Base AI-assisted tools Chatbots Troubleshooting Documentation Healthcare IT

What you'll do

Troubleshoot and resolve technical issues related to Oracle Health Registration products.
Research, recreate, and test reported customer issues to determine appropriate resolutions.
Serve as the primary point of contact for customers via phone and electronic channels.
Create and update Knowledge Base articles and troubleshooting documentation based on resolved cases.
Collaborate with internal teams to identify and resolve product design, reliability, and defect issues.
Leverage automation and AI-assisted tools to identify root causes and improve troubleshooting efficiency.
Manage assigned support cases and performance metrics independently while meeting established timelines.
Recommend improvements to support processes, workflows, guidelines, and best practices.

What we're looking for

Must have 1–2 years of direct Oracle Health (Cerner) Registration experience.
Must have hands-on knowledge of Oracle Health Registration workflows and functionality.
Must have 3 to 5+ years of experience.
Must be a US Citizen.
Must be able to obtain a Public Trust Clearance and/or other required clearances.
Must be able to read, write, and speak English.
Must have experience troubleshooting technical or workflow-related issues.
Must have strong customer service, communication, and problem-solving skills.