Senior Support Engineer

Oracle

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Nashville, TNKansas City, MOOrlando, FL
Posted: 66 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $156k

$107k $192k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $135,000–$177,250.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 890 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 709 roles with salary data.

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At a glance

TL;DR · Senior Support Engineer

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The Senior Support Engineer serves as a primary point of contact for customers, providing technical support by troubleshooting and resolving moderately complex issues within the Oracle product ecosystem. This role involves fielding inquiries via phone and electronic channels, preparing and conducting training for new product releases, and maintaining detailed service request documentation and Knowledge Base articles. The successful candidate will partner with internal teams to report design, reliability, and maintenance bugs while leveraging automation and A.I. Assistance to discover root causes of common issues. Key responsibilities include identifying process enhancements, managing work timelines independently, and providing on-site technical assistance as a Vertical Lead. The position requires a deep understanding of diverse customer environments to solve advanced technical problems and improve overall product experience.

Skills

Oracle A.I. Assistance Troubleshooting Knowledge Base Product Certification Technical Support Documentation

What you'll do

Troubleshoot and resolve moderately complex technical issues related to assigned Oracle products.
Serve as the primary point of contact for customers via phone, electronic, and in-person channels.
Prepare and conduct training sessions for new product releases and functionality updates.
Research, recreate, and test advanced technical issues to ensure accurate resolution and fix delivery.
Create Knowledge Base articles, troubleshooting guides, and product documentation for non-routine events.
Use automation and AI tools to discover root causes of common issues and recommend process enhancements.
Report design, reliability, and maintenance bugs to internal teams for resolution.
Collaborate with management on initiatives to improve product, process, and customer experience.

What we're looking for

US Citizenship is required.
Must be able to obtain a Public Trust Clearance and/or other required clearances.
6 to 10+ years of experience is required.
Must be able to read, write, and speak English.
Must provide technical support by troubleshooting and resolving moderately complex issues with assigned Oracle products.
Must prepare and conduct training for new product releases and functionality updates.
Must maintain service request documentation and create Knowledge Base articles or troubleshooting guides.
Must leverage automation and tooling, such as A.I. Assistance, to discover root causes of common issues.

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