The Support Engineer 1 serves as a primary point of contact for customers, fielding inquiries via phone and electronic channels to provide technical support. This role involves troubleshooting and resolving simple issues related to assigned Oracle products while coordinating with experienced peers to report routine design, reliability, and maintenance problems. The individual will maintain service request documentation, create Knowledge Base articles, and develop troubleshooting guides. Key responsibilities include researching, recreating, and testing technical issues to identify resolutions with minimal guidance. The position requires proficiency in PL/SQL and strong problem-solving skills. Additionally, the role involves leveraging automation and A.I. Assistance to discover root causes of common issues and identifying potential enhancements to existing support processes, workflows, and guidelines based on customer feedback and operational insights.