Support Engineer

Oracle

Hybrid Actively hiring
Kansas City, MO · Nashville, TN · Orlando, FL Posted 44 days ago
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At a glance

AI generated

TL;DR

As a Technical Solution Analyst I on the Federal Aligned Support Team, you will provide functional and technical support for Oracle Health's Electronic Medical Record suite, serving as a primary point of contact for healthcare clients. Your responsibilities include investigating and resolving client issues through analysis of front-end applications and back-end troubleshooting, responding to inquiries via various communication channels, and collaborating with internal teams to resolve complex problems. You will also document all steps taken during the issue resolution process and participate in after-hours support rotations. The ideal candidate has 2+ years of experience in customer or technical support roles, a bachelor’s degree in IT or related fields, and basic knowledge of SQL and healthcare systems such as CCL and HL7. U.S. citizenship is required due to federal client contracts, along with the ability to obtain necessary security clearances.

Skills

Oracle SQL CCL HL7 Linux Java HTML CSS JavaScript JIRA Confluence Zendesk ServiceNow Python PostgreSQL MSSQL Git GitHub Docker Kubernetes AWS Azure Google Cloud Platform CI/CD

What you'll do

  • Investigate and resolve client issues by analyzing front-end applications and shadowing users.
  • Perform back-end troubleshooting, including capturing logs and querying database tables.
  • Respond to customer inquiries via phone, email, and messaging platforms.
  • Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle.
  • Prioritize workload effectively to meet service level expectations and client needs.
  • Provide guidance and support to internal stakeholders on escalated customer situations.
  • Participate in after-hours, weekend, and holiday on-call rotations for critical issue support.

What we're looking for

  • 2+ years of experience in customer support, technical support, IT services, or healthcare industry
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • U.S. citizenship required due to federal client contracts
  • Ability to obtain required government security clearance
  • Experience with troubleshooting and help desk environments
  • Basic IT and networking knowledge preferred
  • Familiarity with SQL or querying databases preferred

Market check

Salary context

This listing doesn't show a salary. Similar roles on FindRole typically pay $108,760–$164,560.

Peer median band

$108,760–$164,560

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$113,800–$163,250

Middle half of comparable postings.

Based on 238 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 343 open roles on FindRole.

Listed pay typically runs $97,500–$199,500 across 253 roles with salary data.

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