Support Engineer
As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record suite. Serving as a primary point of contact for healthcare clients, you will perform post-sales support, troubleshoot issues, and ensure high customer satisfaction. Your daily responsibilities include investigating front-end applications, gathering user details, and testing workflows to resolve problems. You will also conduct back-end troubleshooting by capturing logs, querying database tables, updating fields, and cycling servers. To succeed in this role, you should possess skills in SQL, CCL, HL7, and general networking. You will manage inquiries via phone, email, and messaging platforms while documenting all resolutions as knowledge articles. This position addresses critical technical challenges within the healthcare domain to ensure seamless operation of medical record systems for clinical environments.
RF Systems
Linux
Networking
Hardware Integration
Network Switches
IP Configuration
ServiceNow
Confluence
Signal Path Verification
Test Equipment
System Troubleshooting
Calibration
Asset Management