Support Engineer I

Oracle

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Kansas City, MONashville, TNOrlando, FL
Posted: 15 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $141k

$97k most similar roles pay here $178k

This listing doesn't post a salary. Most similar roles pay $112,234–$170,000.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 528 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 416 roles with salary data.

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At a glance

TL;DR · Support Engineer I

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The Support Engineer 1 serves as a primary point of contact for customers, fielding inquiries through phone and electronic channels to provide technical support for assigned Oracle products. The role involves troubleshooting and resolving simple issues, researching and testing technical problems to identify resolutions, and coordinating with experienced peers to report design or maintenance bugs. Responsibilities include maintaining service request documentation, creating Knowledge Base articles, and developing troubleshooting guides. To improve internal workflows, the individual will learn to leverage automation and tooling, such as A.I. Assistance, to discover root causes of common issues. The position requires core competencies in problem-solving, technical communication, and collaborative teamwork. This role focuses on resolving routine product issues while identifying potential enhancements to existing support processes and best practices within the Oracle product ecosystem.

Skills

Oracle A.I. Assistance Troubleshooting Technical Support Knowledge Base Documentation Automation Product Certification

What you'll do

Serve as the primary point of contact for customers via phone and electronic channels.
Troubleshoot and resolve simple technical issues related to assigned Oracle products.
Research, recreate, and test technical issues to identify resolutions with minimal guidance.
Communicate resolution status to customers and escalate complex issues to appropriate teams.
Create Knowledge Base articles and troubleshooting guides for resolved technical issues.
Use automation and AI tools to identify root causes of common support problems.
Identify potential improvements for existing support processes, workflows, and best practices.

What we're looking for

Applicants must be able to read, write, and speak English.
The role requires 0 to 2+ years of experience.
Candidates must provide technical support by troubleshooting and resolving simple issues for assigned products.
Candidates must document activities on service requests and create Knowledge Base articles or troubleshooting guides.
Candidates must be able to coordinate with peers to report design, reliability, and maintenance issues.
Candidates should have a basic understanding of problem resolution, including fix delivery and product certification.
Candidates must be able to identify potential enhancements to support processes, workflows, and best practices.

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