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Employer
About Wise
Wise (formerly TransferWise) is a global technology company specializing in international money transfers and multi-currency accounts, offering transparent low-cost foreign exchange for individuals and businesses. Industry: Financial Technology & International Payments
As a Sr Technical Account Manager within the Wise Platform team, you will serve as the dedicated technical relationship owner for Tier 1 partners post-launch. You will manage the technical health of accounts by identifying risks, resolving complex blockers across APIs, webhooks, and authentication, and guiding partners through change management processes like migrations or new feature adoptions. You will collaborate with internal engineering and product teams to influence roadmaps and improve integration health. The role requires expertise in troubleshooting API-based integrations using logs, monitoring tools, and data analysis. Preferred skills include experience with SQL, database querying, and observability tools like Kibana, Looker, or Prometheus. You will operate within the fintech and payment infrastructure space, ensuring high-scale, business-critical enterprise integrations meet strict SLAs while navigating complex technical architectures and backend service issues.
Act as the dedicated technical relationship owner for high-value Tier 1 partners post-launch.
Analyze partner architectures and roadmaps to proactively identify risks, technical debt, and integration improvements.
Resolve complex technical blockers involving APIs, webhooks, authentication, and data flows using logs and monitoring tools.
Manage technical follow-through and preventative actions for partners during complex incidents with engineering teams.
Guide partners through change management processes to adopt new features and updated technical specifications.
Monitor account health by ensuring SLA adherence and enforcing best practices for integration performance.
Advocate for partner needs internally to influence product roadmaps and feature development.
Create scalable documentation, tools, and processes to improve the overall experience for all platform partners.
What we're looking for
Have 8+ years of experience in technical account management, solutions engineering, technical customer success, or a related customer-facing role.
Experience owning the technical health of complex enterprise customers over time beyond initial implementation.
Comfortable working with APIs, webhooks, authentication, databases, and modern integration standards.
Hands-on experience troubleshooting API-based integrations using logs, monitoring tools, and documentation to identify root causes.
Experience leading customers through technical changes such as migrations, platform updates, or new feature adoption.
Ability to build credibility with senior technical stakeholders and influence decisions without direct authority.
Ability to explain complex technical topics to both engineers and non-technical stakeholders.
Experience in payments, fintech, banking, or API-first environments (preferred); experience with SQL, coding/scripting, or backend troubleshooting (preferred).