Staff Technical Account Manager

Twilio

Confirmed live yesterday High trust

Remote

Quick summary

Work type: Remote
Location: Remote
Salary: $116,960–$146,200 / yr
Posted: 31 days ago
Freshness: Confirmed live yesterday
Closes: Feb 28, 2027

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $194k

This role $132k

$103k most similar roles pay here $249k

This role pays less than 90% of similar roles. Most pay $164,999–$222,226 — the shaded band above. At the midpoint, this role pays about $132k versus about $194k for comparable roles.

Based on 240 similar postings.

Employer

About Twilio

Twilio is a cloud communications platform that provides APIs and software, allowing developers to embed voice, messaging, video, and email functionalities directly into their applications.

Twilio currently has 23 open roles on FindRole.

Listed pay typically runs $155,520–$194,400 across 17 roles with salary data.

Most-posted roles

View all roles at Twilio

At a glance

TL;DR · Staff Technical Account Manager

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Staff, Technical Account Manager serves as the designated technical support engineering contact for strategic customers. In this role, you will resolve complex technical problems with potentially far-reaching consequences while providing proactive guidance to ensure customer environments remain resilient against business-impacting downtime. You will collaborate with developers, architects, and internal product teams via Slack and JIRA to troubleshoot issues and report bugs. The ideal candidate possesses expertise in RESTful technology, APIs, and cloud solutions, alongside the ability to troubleshoot server-side code in Java, Node.js, PHP, C#, or Python, as well as client-side JavaScript using React and Redux. Additionally, you must be proficient in troubleshooting network connectivity issues involving TCP/UDP and SSL/TLS. Desired domain knowledge includes Telecommunications and VOIP, specifically WebRTC and SIP protocols, to support the company's communication technology offerings.

Skills

REST APIs Java Node.js PHP C# Python JavaScript React Redux TCP/UDP SSL/TLS JIRA Slack VoIP WebRTC SIP

What you'll do

Serve as the primary technical support contact for strategic customers during Eastern Time hours.
Resolve complex technical problems with high stakes and potential business impacts for key accounts.
Provide proactive guidance and recommendations to help customers optimize their use of Twilio technologies.
Troubleshoot server-side code, client-side JavaScript, and network connectivity issues including TCP/UDP and SSL/TLS.
Communicate complex technical information clearly to both technical and non-technical audiences via phone and email.
Collaborate with Product and Engineering teams to report reproducible bugs and provide customer feedback.
Analyze customer trends and patterns to identify improvements for internal support processes.
Manage the end-to-end experience for dedicated accounts by prioritizing tasks based on situational urgency.

What we're looking for

6 to 10+ years of relevant experience.
Knowledge of RESTful technology, APIs, and troubleshooting cloud solutions.
Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript with React and Redux.
Skills in troubleshooting network connectivity issues including TCP/UDP and SSL/TLS basics.
High competency communicating complex technical issues to both technical and non-technical audiences via phone or email.
Experience managing dedicated customer accounts.
Advanced time management, task prioritization, and ability to work under pressure.
Understanding of Telecoms and VOIP including WebRTC and SIP (preferred).