Technical Account Manager III

Datadog

Confirmed live yesterday Low trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$124,000–$165,000 / yr
Posted
67 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $179k
This role $144k
$113k most similar roles pay here $231k

This role pays less than 70% of similar roles. Most pay $139,000–$219,400 — the shaded band above. At the midpoint, this role pays about $144k versus about $179k for comparable roles.

Based on 239 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Technical Account Manager III

Technical Account Manager 3 - East joins the technical solutions team to serve as a trusted advisor for large customers by providing hands-on technical services and guidance across a comprehensive suite of products. The role involves advising on product adoption during pre-sales, post-sales, and renewal processes while analyzing customer IT operations environments to provide value-maximizing recommendations. You will advocate for customer goals by suggesting configuration changes and collaborating with engineering teams to identify new features. To succeed, you must possess a solid technical grounding in IT Operations and experience with cloud platforms like AWS, Azure, or GCP. Required skills include proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet, alongside knowledge of CI/CD tools like Jenkins or Gitlab and containerization technologies including Docker, Kubernetes, or Rancher.

What you'll do

  • Advise customers on technical support and product adoption during pre-sales, post-sales, and renewal processes.
  • Analyze customer IT operations environments to provide recommendations that maximize the value of Datadog products.
  • Act as a customer advocate by suggesting specific configurations and features to meet their unique goals.
  • Prepare for and participate in Monthly and Quarterly Business Reviews with customers.
  • Collaborate with internal product, engineering, and technical teams to identify new features and products.
  • Develop and evolve best practices for technical product adoption and customer success.

What we're looking for

  • Solid technical grounding and hands-on experience of IT Operations.
  • Hands-on experience with AWS, Azure, or GCP cloud platforms.
  • Proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
  • Skill in using CI/CD tools like Jenkins or Gitlab.
  • Knowledge of containerization tools including Docker, Kubernetes, or Rancher.
  • Previous experience as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
  • Experience using Datadog and other cloud monitoring tools.
  • Ability to travel up to 30% of the time via auto, train, or air.

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