Technical Account Manager

Bilt Rewards

Confirmed live today High trust

Quick summary

Work type: On-site
Location: —
Salary: $160,000–$190,000 / yr
Posted: 56 days ago
Freshness: Confirmed live today

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $176k

This role $175k

$118k $231k

below market most similar roles pay here above market

This role pays less than 54% of similar roles. Most pay $152,000–$200,000 — the blue band above. At the midpoint, this role pays about $175k versus about $176k for comparable roles.

Based on 240 similar postings.

Employer

About Bilt Rewards

Bilt Rewards is a loyalty platform that allows renters to earn points on rent payments and everyday spending, redeemable for travel, fitness, and home purchases, partnering with major landlords nationwide. Industry: Financial Technology & Loyalty Rewards

Bilt Rewards currently has 9 open roles on FindRole.

Listed pay typically runs $170,000–$240,000 across 9 roles with salary data.

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At a glance

TL;DR · Technical Account Manager

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The Technical Account Manager joins a team focused on a new retail platform that orchestrates personalized user experiences across neighborhood merchants. You will own the technical relationship for a portfolio of enterprise and retail partners, acting as the connective tissue between partner requirements and engineering output. Daily responsibilities include scoping integrations, owning end-to-end launches, troubleshooting production issues, and managing technical escalations. You will translate real-world needs into roadmap inputs, run technical calls with payment processors, and create training materials like flow diagrams. The role requires proficiency with RESTful APIs, webhooks, SQL, and Postman. Candidates should possess experience in the payments space, retail and POS integrations, and loyalty programs to solve complex integration challenges within this new product line.

Skills

RESTful APIs SQL Postman Webhooks Payments POS Integrations API Specifications Test Plans Monitoring Flow Diagrams Retail Hardware Card Networks

What you'll do

Own the end-to-end launch process for assigned partners to ensure seamless API-driven platform integration.
Translate real-world partner requirements into technical roadmap inputs for product and engineering teams.
Serve as the primary technical escalation point to troubleshoot recurring issues and drive resolutions.
Lead technical calls with retail partners, payment device teams, and processors to align on launch paths.
Validate information and resolve integration issues using SQL and Postman.
Create internal and external training materials, including configuration guides, FAQs, and flow diagrams.
Collaborate on ticket documentation, test plans, and end-to-end validation in test environments.
Identify new technology partners and integration opportunities to expand product capabilities.

What we're looking for

5+ years of experience in technical account management, solutions engineering, implementation, or partner engineering roles.
Strong understanding of RESTful APIs, webhooks, and the ability to read and write API specifications.
Working knowledge of SQL and Postman to independently investigate and validate issues.
Track record of owning technical relationships with external partners, including scoping, launch, and post-launch support.
Experience troubleshooting production issues under time pressure while coordinating across multiple internal and external teams.
Excellent written and verbal communication skills to communicate between engineering-level details and executive-level summaries.
Experience in payments (processing, card networks, or payment operations) (preferred).
Familiarity with loyalty/rewards programs and POS/retail hardware (preferred).