Technical Account Manager

What you'll do

• Manage the end-to-end technical integration and launch process for a portfolio of enterprise and retail partners.
• Translate partner requirements into actionable product roadmap input for engineering and product teams.
• Act as the primary technical escalation point to troubleshoot issues and resolve bugs in a fast-paced environment.
• Lead technical calls with payment device teams and processors to align all parties on launch paths.
• Use SQL and Postman to independently validate data and investigate integration issues.
• Create internal and external training materials, including configuration guides and flow diagrams.
• Identify new capabilities and technology partners to expand the platform's offering for clients.
• Present technical concepts clearly to client management, executive leadership, and partner stakeholders.

What we're looking for

• Must have 5+ years of experience in technical account management, solutions engineering, implementation, or partner engineering.
• Must possess a strong understanding of RESTful APIs, webhooks, and the ability to read and write API specifications.
• Must have working knowledge of SQL and Postman to independently investigate and validate issues.
• Experience in payments processing, card networks, or payment operations is strongly preferred.
• Familiarity with loyalty/rewards programs and POS/retail hardware is a plus.
• Proven track record of managing technical relationships with external partners through scoping, launch, and post-launch support.
• Ability to troubleshoot production issues under time pressure while coordinating across multiple internal and external teams.
• Excellent written and verbal communication skills to communicate both engineering details and executive summaries.