Sr. Mgr, Field Service joins the Customer Support Business Group to manage technical and administrative support activities for critical equipment and processes. This role involves coordinating installation, repair, preventive maintenance, and engineering change upgrades at client sites while ensuring accurate record-keeping and system maintenance. The manager serves as a senior representative for the Central Flexible Workforce team, overseeing resource escalation, demand forecasting, and headcount planning to ensure stable service operations. Key responsibilities include building high-performing teams, fostering a safety-first culture, and managing site-level performance metrics regarding cost and quality. The candidate must possess strong leadership, strategic planning, and stakeholder engagement skills to manage executive escalations and audits. This role addresses the technical challenge of maintaining installed base performance through proactive service lifecycle solutions and operational excellence in complex manufacturing environments.
Semiconductor Manufacturing
Etch
Software Systems
Networking
Wireless Networking
Troubleshooting
Process Optimization
Technical Training
Product Development