Mgr, Field Process joins the Customer Support Business Group to oversee technical support for customers through field engineers, technicians, and support specialists. This role involves managing teams that diagnose, troubleshoot, and repair complex electro/mechanical equipment, sophisticated computer systems, software systems or applications, and networking and wireless networking systems. The manager supervises engineers responding to situations where standard procedures fail to fix non-functioning equipment or software. Key responsibilities include establishing communication lines with design engineering and software development regarding reliability and maintenance issues, ensuring staff are current on upgrades, and participating in customer installation and training programs. The role requires selecting, developing, and evaluating personnel to ensure efficient operations. Candidates must possess a bachelor's degree and four to six years of supervisory experience to manage these technical service and lifecycle solutions for critical equipment and processes.
Semiconductor Manufacturing
Etch
Software Systems
Networking
Wireless Networking
Troubleshooting
Process Optimization
Technical Training
Product Development