Senior Manager, Business Operations Management

Lam Research

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Fremont, CA
Salary
$137,000–$287,000 / yr
Posted
57 days ago
Freshness
Confirmed live 2 days ago
Closes
Jan 11, 2027

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $181k
This role $212k
$119k most similar roles pay here $305k

This role pays more than 76% of similar roles. Most pay $149,900–$212,000 — the shaded band above. At the midpoint, this role pays about $212k versus about $181k for comparable roles.

Based on 239 similar postings.

Employer

About Lam Research

Lam Research Corporation is a leading American supplier of wafer-fabrication equipment and services to the global semiconductor industry.

Lam Research currently has 299 open roles on FindRole.

Listed pay typically runs $114,000–$253,000 across 141 roles with salary data.

Most-posted roles

View all roles at Lam Research

At a glance

TL;DR · Senior Manager, Business Operations Management

Sr. Mgr, Business Operations Mgmt joins the Digital Transformation team within the Business Development and Sales Operations organization to support Global Customer Operations. This role focuses on driving scalable CRM sales system capabilities, process improvements, and data reporting solutions to enable faster, better-informed decisions for global teams. You will validate current state processes, map persona journeys, define requirements, and manage change management activities including training and adoption. The position requires extensive expertise in CPQ, CRM, and order-to-cash processes. Key technical skills include experience with Microsoft Dynamics, Salesforce, or SAP CRM, along with proficiency in Power BI, SharePoint, Jira Service Management, Confluence, and Azure DevOps. You will translate business needs into system requirements while managing data quality, pipeline management, and agile delivery cycles to solve complex operational challenges within the semiconductor industry context.

What you'll do

  • Validate current state processes, procedures, standards, and business rules to drive continuous improvement.
  • Map persona journeys, use cases, and requirements into executable objectives for digital transformation projects.
  • Translate complex business needs into technical system requirements, user stories, and acceptance criteria.
  • Act as a subject matter expert to train stakeholders and provide post-launch roadmaps.
  • Drive user adoption and serve as a change agent for new workflows and systems.
  • Oversee data conversion accuracy and perform analysis on results to ensure data quality.
  • Manage project lifecycle activities including UAT, defect management, and release readiness.
  • Develop training materials, release communications, and user guides to support global teams.

What we're looking for

  • Bachelor's or Master's degree required.
  • Over 10 years of experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM.
  • Over 10 years of experience in business analysis, sales operations, enterprise applications, or digital transformation programs.
  • End-to-end process expertise in CPQ (Configure, Price, Quote), CRM, and order-to-cash processes.
  • Experience gathering requirements, writing user stories, mapping workflows, and translating business needs into system requirements.
  • Proficiency in Agile or Scrum delivery, including backlog grooming, sprint planning, UAT, and defect management.
  • Strong knowledge of data quality, reporting, dashboards, master data management, and enterprise data governance.
  • Experience in change management, including creating training materials, release communications, and user guides.

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