Principal Business Operations Manager

What you'll do

• Manage end-to-end budget governance for cloud, data, MarTech, and AI/ML spend across multiple vendors.
• Oversee large-scale platform licensing agreements including committed-use discounts, consumption-based pricing, and contract renewals.
• Build automated tracking dashboards and early-warning controls to monitor commitment burn-down and prevent budget overages.
• Develop the performance-management framework, including KPIs, scorecards, and executive reporting for organizational health.
• Create data-backed narratives and reports to communicate business performance and strategic direction to senior leadership.
• Manage the platform work intake model to evaluate, sequence, and prioritize demand from product and business teams.
• Design and lead the leadership operating cadence, including quarterly business reviews and annual planning cycles.
• Drive cross-functional initiatives to improve productivity through automation and AI-enabled workflows.

What we're looking for

• 10+ years of experience in business operations, strategy, FinOps, strategic finance, or management consulting.
• Experience governing enterprise vendor and licensing agreements for hyperscalers and data/MarTech platforms.
• Strong financial and analytical skills including modeling, forecasting, variance analysis, and budget management.
• Proficiency with SQL and active fluency in GenAI tools like Claude, ChatGPT, or Gemini.
• Experience building operating models, performance frameworks, planning processes, and intake governance for platform organizations.
• Ability to synthesize complex topics into clear narratives for senior and C-level executive audiences.
• BS or MS in Business, Finance, Economics, Engineering, or a related field (or equivalent experience).