Senior Manager, Work Station Support

Visa

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Austin, TX
Salary
$127,900–$205,000 / yr
Employment
Full-time
Posted
122 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $183k
This role $166k
$117k most similar roles pay here $231k

This role pays less than 62% of similar roles. Most pay $145,550–$219,537 — the shaded band above. At the midpoint, this role pays about $166k versus about $183k for comparable roles.

Based on 240 similar postings.

Employer

About Visa

Visa Inc. is the world''s largest payment network, enabling digital payments for consumers, merchants, financial institutions, and governments through its global processing network and branded card products. Industry: Payments Technology & Financial Services

Visa currently has 100 open roles on FindRole.

Listed pay typically runs $152,200–$243,700 across 96 roles with salary data.

Most-posted roles

View all roles at Visa

At a glance

TL;DR · Senior Manager, Work Station Support

Sr. Manager, Work Station Support leads the Onsite Technology Support team to deliver high-quality service for internal staff. This leadership role focuses on transforming support operations through proactive and predictive measures, including shift-left strategies, automated self-service solutions, and AI integration to resolve recurring issues. The manager is responsible for mentoring a high-performing team, managing budget planning, creating standard operating procedures, and ensuring all work is tracked via an ITSM platform. Key responsibilities include overseeing the secure operation of corporate computing and networking infrastructure while collaborating with cross-functional teams to improve end-user experience. Candidates must possess expertise in ITIL frameworks, ServiceNow tools, and multi-OS platforms including Windows, OSX, and Mobile hardware. The role addresses the technical challenge of optimizing service management flows and enhancing operational efficiency through innovative technology adoption and robust risk management practices.

What you'll do

  • Lead and mentor a high-performing team of onsite technology support professionals to achieve operational goals.
  • Manage the end-user experience by identifying root causes and implementing "shift-left" strategies to reduce recurring issues.
  • Develop and maintain standard operating procedures, service level agreements, and technical knowledge bases.
  • Drive automation and AI integration to streamline support processes and improve overall efficiency.
  • Oversee the secure operation and maintenance of corporate computing and networking infrastructure.
  • Manage project budgets, timelines, and cross-functional collaborations for technology initiatives.
  • Monitor team performance against ITSM platform metrics and service level targets.
  • Implement self-service solutions and multi-channel support options to enhance user independence.

What we're looking for

  • 8+ years of relevant work experience and a Bachelor's degree, or 11+ years of relevant work experience.
  • Experience as a Manager of Corporate Technology Support or similar leadership role (preferred).
  • Strong verbal and written communication skills with the ability to master new systems quickly.
  • Experience with multi-OS platforms including Windows, OSX, Mobile, and workstation hardware.
  • Strong knowledge of ITIL framework and service desk tools.
  • Experience with ServiceNow ITSM Tool.
  • Certification in IT service management, project management, or quality management (preferred).
  • Experience managing globally diverse support teams (preferred).

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