Senior Executive IT Support Engineer

Micron Technology

Confirmed live today High trust

Quick summary

Work type
On-site
Location
San Jose, CA
Salary
$90,000–$154,000 / yr
Posted
3 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $162k
This role $122k
$78k most similar roles pay here $205k

This role pays less than 81% of similar roles. Most pay $130,512–$192,930 — the shaded band above. At the midpoint, this role pays about $122k versus about $162k for comparable roles.

Based on 240 similar postings.

Employer

About Micron Technology

Micron Technology is a global leader in innovative memory and storage solutions including DRAM, NAND flash memory, and solid-state drives for computing, mobile, automotive, and data center applications. Industry: Semiconductor Memory & Storage

Micron Technology currently has 29 open roles on FindRole.

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At a glance

TL;DR · Senior Executive IT Support Engineer

As a Sr. Executive IT Support Engineer, you will provide high-touch technical support for executives across office, travel, and home environments. You will manage the executive support queue by diagnosing and resolving hardware, software, and system issues within Windows and macOS ecosystems. Your daily responsibilities include managing mobile devices (iOS/Android), overseeing video conferencing systems, performing break/fix tasks, and maintaining knowledge resources through KBA development. To succeed, you must demonstrate proficiency in Microsoft Office, security policies, and AI tools like MS Co-Pilot and Claude Desktop. The role requires a professional who can translate complex technical concepts into user-friendly language while building strong relationships with global IT organizations and vendors. You will solve critical technical challenges in a fast-paced environment, ensuring seamless connectivity and technology performance for high-level leadership.

What you'll do

  • Provide high-touch executive support for office, travel, home environments, and special events.
  • Diagnose and resolve hardware, software, and system issues across Windows and macOS platforms.
  • Manage the Executive Support queue including installations, break/fix tasks, and video conferencing systems.
  • Maintain knowledge resources by developing, updating, and documenting technical solutions in KBAs.
  • Utilize Microsoft Office, AI tools (Co-Pilot, Claude), and security policies to resolve complex issues.
  • Provide after-hours and on-call support for executive needs in a fast-paced environment.
  • Translate complex technical concepts into clear, user-friendly language for non-technical stakeholders.
  • Track company assets and document technical insights to share with the broader IT team.

What we're looking for

  • Provide at least 2 years of experience supporting a CEO or executive staff in a Fortune 500 organization.
  • Possess at least 3 years of experience in technical support or executive IT support.
  • Have at least 5 years of experience diagnosing or repairing PCs, IT client solutions, and mobile devices.
  • Experience with MS Co-Pilot and Claude Desktop AI tools is required.
  • Provide high-touch executive support across office, travel, and home environments for Windows and macOS systems.
  • Demonstrate strong communication skills to translate technical concepts into user-friendly language.
  • BA or BS degree in Computer Information Systems, Computer Science, or a related field (preferred).
  • MAC and/or Windows Certification (preferred).

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