Senior Executive IT Support Engineer

Micron Technology

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
San Jose, CA
Salary
$90,000–$154,000 / yr
Employment
Full-time
Posted
49 days ago
Freshness
Confirmed live 2 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $160k
This role $122k
$78k $206k
below market most similar roles pay here above market

This role pays less than 78% of similar roles. Most pay $126,750–$192,352 — the blue band above. At the midpoint, this role pays about $122k versus about $160k for comparable roles.

Based on 240 similar postings.

Employer

About Micron Technology

Micron Technology is a global leader in innovative memory and storage solutions including DRAM, NAND flash memory, and solid-state drives for computing, mobile, automotive, and data center applications. Industry: Semiconductor Memory & Storage

Micron Technology currently has 75 open roles on FindRole.

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At a glance

TL;DR · Senior Executive IT Support Engineer

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The Sr. Executive IT Support Engineer joins the IT team to provide high-touch, white-glove technical support for executive staff. This role involves diagnosing and resolving complex hardware, software, and system issues across Windows and macOS environments, including mobile devices running iOS and Android. The engineer will manage the executive support queue, handle installations, perform break/fix tasks, and maintain video conferencing systems in diverse office, travel, and home settings. Key responsibilities include developing knowledge base articles, tracking company assets, and ensuring security policy compliance. The position requires proficiency in Microsoft Office, MS Co-Pilot, and Claude Desktop AI tools. The role solves critical technical bottlenecks for leadership, requiring the ability to translate complex technical concepts into user-friendly language while providing reliable after-hours and on-call support in a fast-paced environment.

Skills

Windows macOS iOS Android Microsoft Office MS Co-Pilot Claude Desktop Video Conferencing Systems Security Policies KBAs IT Support Mobile Device Support

What you'll do

  • Provide high-touch technical support to executives across office, travel, and home environments.
  • Diagnose and resolve hardware, software, and system issues on Windows and macOS platforms.
  • Manage the executive support queue, including installations, break/fix tasks, and video conferencing systems.
  • Develop and update knowledge base articles and document technical solutions.
  • Track company assets and maintain accurate records of all hardware and software.
  • Utilize Microsoft Office, AI tools, and security policies to resolve diverse technical cases.
  • Provide after-hours and on-call support to ensure continuous executive availability.

What we're looking for

  • Provide at least 2 years of support to a CEO or CEO staff in a Fortune 500 organization.
  • Possess 3+ years of experience in technical support or executive IT support.
  • Have 5+ years of experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.
  • Experience with MS Co-Pilot and Claude Desktop AI tools is required.
  • Provide high-touch support for Windows and macOS environments, including mobile devices (iOS/Android).
  • Possess 5+ years of customer service experience with exceptional listening and communication skills.
  • BA or BS in Computer Information Systems, Computer Science, or a related field (preferred).
  • Hold a MAC and/or Windows Certification (preferred).

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