This role pays less than
79%
of similar roles. Most pay
$161,500–$246,150
— the shaded band above.
At the midpoint, this role pays about
$154k
versus about
$204k
for comparable roles.
Based on 240 similar postings.
Employer
About Oracle
Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.
Oracle currently has
571 open roles
on FindRole.
Listed pay typically runs
$100,150–$209,500
across 474 roles with salary data.
As the Senior Manager, Support Engineering, you will lead teams in managing service delivery, resolving complex customer inquiries, and providing strategic recommendations for incident management processes. You will oversee the resolution of escalated issues, identify recurring problems to implement long-term solutions, and collaborate with cross-functional technical leadership to address infrastructure or product bugs. Your role involves driving the expansion of the Knowledge Base, mentoring team members on new product features, and managing translation services for technical content. You will also be responsible for resource planning, performance monitoring using key metrics, and automating customer feedback analysis. The role requires expertise in project management, cross-functional partnership, and strategic planning to improve customer experience. This position addresses the critical business problem of streamlining support operations and ensuring high-quality service delivery across complex technical systems and products.