Manager, Digital Workspace Support

What you'll do

• Oversee the operation and support of enterprise digital workspace tools including email, cloud storage, and videoconferencing.
• Manage Tier 2 technical support for platforms such as Microsoft 365, Google Workspace, Zoom, and Box.
• Supervise, mentor, and evaluate the performance of technical support staff and unit supervisors.
• Oversee access administration, including account provisioning, license management, and security compliance.
• Develop and document standard operating procedures, knowledge articles, and escalation paths for service delivery.
• Analyze support metrics and trends to identify opportunities for automation and process improvement.
• Coordinate with vendors and internal teams to manage incident response and service restoration.
• Partner with university leadership to align digital workspace services with organizational goals and security requirements.

What we're looking for

• Bachelor’s degree in a relevant field.
• Minimum 5 years of relevant experience.
• Experience supporting digital workspace systems.
• Knowledge of business and management principles.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate, and supervise the work of others.
• Ability to lead, motivate, develop, and train others; experience supervising service or help desk employees (preferred).