Software Support Engineer

McKesson Corporation

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Chicago, IL
Salary
$98,000–$163,300 / yr
Employment
Full-time
Posted
58 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $154k
This role $131k
$86k most similar roles pay here $206k

This role pays less than 73% of similar roles. Most pay $126,687–$182,172 — the shaded band above. At the midpoint, this role pays about $131k versus about $154k for comparable roles.

Based on 240 similar postings.

Employer

About McKesson Corporation

McKesson Corporation is a premier American healthcare services company that distributes pharmaceuticals, medical-surgical supplies, and provides technology to the healthcare industry.

McKesson Corporation currently has 85 open roles on FindRole.

Listed pay typically runs $125,050–$205,650 across 58 roles with salary data.

Most-posted roles

View all roles at McKesson Corporation

At a glance

TL;DR · Software Support Engineer

The Software Support Engineer joins the Provider Solutions team to provide software development and operational support for ophthalmology products, specifically RetinaPurchasing and RetinaInventory. This role involves managing support tickets, troubleshooting order issues, performing user administration, and ensuring security compliance. The engineer will conduct quality assurance by developing manual and automated test plans using Python and Selenium while monitoring system data. Key responsibilities include analyzing datasets with SQL and Tableau to generate reports and collaborating with internal teams to improve processes. The ideal candidate possesses expertise in Python, SQL, JavaScript, PHP, and cloud technologies like AWS or Azure. They must be proficient in the Microsoft Office suite, particularly Excel, for data manipulation. This role addresses technical challenges within an ecommerce Customer Center application to provide a seamless digital experience for patients, providers, and manufacturers.

What you'll do

  • Manage and resolve support tickets, including troubleshooting and handling escalations to ensure a positive customer experience.
  • Investigate order issues and use SQL or Tableau to analyze data and generate reports.
  • Perform user administration tasks including onboarding, account management, and security configuration.
  • Develop and execute manual and automated test plans using Python and Selenium.
  • Validate system configurations and conduct testing prior to production releases.
  • Document support procedures and promote self-service capabilities to reduce future support needs.
  • Monitor system data and support new product implementations and ongoing maintenance.

What we're looking for

  • Bachelor's degree in computer science, Information Management, or another technical discipline (or equivalent experience).
  • 4+ years of professional software development experience.
  • 2+ years of experience supporting web applications.
  • Prior experience providing L2 or higher support for applications, preferably in healthcare.
  • Proficiency in Python, SQL (PostgreSQL preferred), and JavaScript; PHP is a plus.
  • Advanced proficiency in Microsoft Office Suite, specifically MS Excel for data manipulation and analysis.
  • Experience with DevOps practices, including integration, functional, and automated testing.
  • Experience with cloud platforms (AWS, Azure) and AI tools (preferred); healthcare industry experience (preferred).

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