Software Support Engineer I

Applied Materials

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Quick summary

Work type
On-site
Location
Austin, TX
Employment
Full-time
Posted
44 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $173k
$112k most similar roles pay here $224k

This listing doesn't post a salary. Most similar roles pay $133,441–$213,250.

Based on 240 similar postings.

Employer

About Applied Materials

Applied Materials is the world''s largest supplier of equipment, services, and software for the semiconductor and display industries, enabling the production of chips and advanced displays. Industry: Semiconductor Equipment

Applied Materials currently has 179 open roles on FindRole.

Listed pay typically runs $131,000–$180,000 across 143 roles with salary data.

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At a glance

TL;DR · Software Support Engineer I

The Global Software Support Engineer I joins the team to resolve low complexity equipment software application and systems issues with some supervision. The role involves providing customer support through a dedicated Software Ticketing system and assisting in the analysis of software issues reported on customer tools by field engineers. To succeed, the individual must develop a beginner level understanding of product software, troubleshooting tools, best known methods, and necessary infrastructure. Key responsibilities include mastering equipment software documentation, key customer features, and installation or upgrade instructions for software releases. The position requires strong written and verbal communication skills, high motivation, teamwork, and the ability to self-manage priorities. This role focuses on solving technical problems within the semiconductor manufacturing domain by addressing issues related to specialized equipment software systems and infrastructure.

What you'll do

  • Resolve low-complexity equipment software application and system issues with some supervision.
  • Provide customer software support through a formal ticketing system.
  • Analyze software issues reported by field engineers on customer tools.
  • Utilize troubleshooting tools and established best known methods to resolve technical problems.
  • Master product knowledge through required company training and certifications.
  • Review equipment software documentation, key features, and installation instructions for new releases.

What we're looking for

  • Understand and resolve low complexity equipment software application and systems issues with some supervision.
  • Provide customer software support via a Software Ticketing system.
  • Assist in analyzing software issues reported on customer tools by field engineers.
  • Demonstrate beginner level understanding of product, system software, troubleshooting tools, and infrastructure.
  • Complete all company level trainings and certifications required for specific product knowledge.
  • Familiarize with equipment software documentation, key customer features, and installation/upgrade instructions.
  • Possess good written and verbal communication skills.
  • Ability to self-manage priorities and workload while demonstrating high motivation and teamwork skills.

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