Computer Support Engineer

Booz Allen Hamilton

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Nellis AFB, NV
Salary: $69,400–$158,000 / yr
Posted: 22 days ago
Freshness: Confirmed live yesterday
Nearby: 10 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $142k

This role $114k

$57k most similar roles pay here $189k

This role pays less than 70% of similar roles. Most pay $113,700–$170,475 — the shaded band above. At the midpoint, this role pays about $114k versus about $142k for comparable roles.

Based on 240 similar postings.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 802 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 783 roles with salary data.

Most-posted roles

View all roles at Booz Allen Hamilton

At a glance

TL;DR · Computer Support Engineer

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The Computer Support Engineer provides second-tier support and account administration for client or server applications and hardware within a critical system environment. This role involves identifying root causes of hardware or software issues, troubleshooting user problems to resolve operating difficulties, and recommending system modifications to reduce complications. The engineer maintains comprehensive documentation for troubleshooting procedures while collaborating with network services, software systems engineering, and applications development teams to restore services. Key technical requirements include proficiency in Windows, Unix, and Linux operating systems, as well as experience with web applications and IT service management tools. Candidates must possess a Security+ Certification and a TS/SCI clearance. The role requires high-level expertise in customer service and the ability to work independently to solve complex problems while mentoring team members within a specialized technical domain.

Skills

Windows Linux Unix ITSM LAN WAN Network Management Security Monitoring Web Applications Account Administration Software Systems Engineering Documentation Security+ Certification

What you'll do

Diagnose and resolve hardware and software issues for critical systems.
Provide second-tier technical support for client and server applications.
Administer account access for various applications and systems.
Troubleshoot web applications and software to resolve user operating difficulties.
Recommend system modifications to reduce recurring user complications.
Maintain and review comprehensive documentation for all troubleshooting procedures.
Coordinate with network services and engineering teams to restore core services.
Mentor and supervise team members in technical tasks.

What we're looking for

High school diploma or GED.
Experience with customer and end-user support.
Ability to administer application and systems accounts.
Ability to troubleshoot and support web applications, software, and hardware issues.
Ability to utilize IT service management (ITSM) tools.
Ability to use Windows, Unix, or Linux; knowledge of OS configuration (preferred); Bachelor's degree (preferred).
TS/SCI clearance.

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