ServiceNow Platform Owner, Director

Blackrock

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$215,000–$275,000 / yr
Posted
17 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $199k
This role $245k
$131k most similar roles pay here $290k

This role pays more than 78% of similar roles. Most pay $158,285–$238,950 — the shaded band above. At the midpoint, this role pays about $245k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Blackrock

BlackRock is the world''s largest asset management firm, providing investment management, risk management, and advisory services to institutional and retail clients through its Aladdin technology platform. Industry: Asset Management & Financial Services

Blackrock currently has 81 open roles on FindRole.

Listed pay typically runs $147,500–$195,000 across 77 roles with salary data.

Most-posted roles

View all roles at Blackrock

At a glance

TL;DR · ServiceNow Platform Owner, Director

As the ServiceNow Platform Owner, Director, you will lead the Service Platform & Observability team to manage enterprise-wide capabilities and infrastructure. You will own the technical strategy, architecture, and roadmap for the ServiceNow platform while leading a global team of engineers and analysts. Your daily responsibilities include establishing engineering standards, integrating AI-driven automation like Now Assist into workflows, and ensuring compliance with regulatory frameworks such as DORA. You will manage integrations with tools including Splunk, Grafana, PagerDuty, Azure DevOps, and Snowflake. The role requires expert proficiency in ServiceNow modules (ITSM, ITOM, ITAM, HRSD), JavaScript, REST/SOAP, and Python or Core Java. You will solve complex problems regarding operational resilience and service excellence by modernizing legacy processes and implementing scalable design patterns to ensure high-quality delivery across the firm's technology landscape.

What you'll do

  • Define and execute the multi-year technical strategy, roadmap, and architectural direction for the enterprise ServiceNow platform.
  • Lead and develop a global team of engineers, developers, and analysts to ensure high standards of technical excellence.
  • Establish engineering standards including scalable design patterns, scripting protocols, and integration frameworks for the platform.
  • Integrate AI-first capabilities such as Now Assist, generative AI workflows, and predictive analytics into the ServiceNow ecosystem.
  • Enforce platform governance, including CMDB integrity, change control, and compliance with regulatory frameworks like DORA.
  • Manage integrations between ServiceNow and critical enterprise systems like Splunk, Grafana, PagerDuty, and Snowflake.
  • Oversee the platform's financial posture by tracking costs, managing vendor relationships, and ensuring return on investment.
  • Maintain operational health by monitoring performance metrics, incident trends, and meeting established SLA requirements.

What we're looking for

  • 15+ years of technology experience and at least 10 years of hands-on ServiceNow expertise across multiple modules.
  • Expert proficiency in ServiceNow architecture, scripting (JavaScript, GlideRecord, REST/SOAP), workflow design, CMDB/CSDM, and security.
  • Hands-on experience with AI and automation capabilities on the ServiceNow platform, including Now Assist and machine learning integrations.
  • Proven ability to lead and manage large, geographically distributed teams of engineers, developers, and analysts.
  • Experience integrating ServiceNow with enterprise tools like Splunk, Grafana, PagerDuty, Azure DevOps, and Snowflake.
  • Proficiency in ITIL processes and experience operating within regulated financial services or enterprise environments.
  • Financial acumen for managing platform budgets, vendor relationships, and cost optimization programs.
  • ServiceNow Certified System Administrator (CSA) required; CIS, CTA, or CMA certifications are preferred.

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