Senior ServiceNow Development Manager

What you'll do

• Lead the definition and execution of a multi-year engineering roadmap aligned with business priorities.
• Drive modernization of ServiceNow engineering practices including CI/CD pipelines and automated testing.
• Evaluate and scale deployment of AI capabilities like Now Assist and generative AI across enterprise services.
• Establish platform architecture standards to ensure scalable, secure, and maintainable solutions.
• Own escalation management for critical issues, ensuring rapid cross-functional resolution with transparency.
• Build and mentor high-performing engineering teams through inclusive hiring and coaching.

What we're looking for

• Deep expertise with the ServiceNow platform and its core workflows including ITSM, ITOM, HRSD, CSM, SecOps, SPM, ITAM, Flow Designer, App Engine, Creator Workflows, and scoped applications.
• Proven track record of leading high-performing global engineering teams in complex enterprise environments for over 5 years.
• Extensive experience modernizing ServiceNow development practices through CI/CD pipelines, automated testing, release governance, secure development, and developer productivity standards.
• Demonstrated success designing, leading, and scaling large-scale ServiceNow implementations across multiple business units and geographies.
• Strong knowledge of JavaScript, APIs, integrations, web technologies, and enterprise platform architecture patterns.
• Certified as a ServiceNow System Administrator (CSA) with additional relevant certifications preferred.