ServiceNow ITOM Engineer

State Street

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Quincy, MAToronto, Ontario, Canada
Salary
$90,000–$157,500 / yr
Employment
Full-time
Posted
10 days ago
Freshness
Confirmed live yesterday
Closes
Oct 23, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $163k
This role $124k
$77k most similar roles pay here $211k

This role pays less than 80% of similar roles. Most pay $133,606–$192,475 — the shaded band above. At the midpoint, this role pays about $124k versus about $163k for comparable roles.

Based on 240 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 299 open roles on FindRole.

Listed pay typically runs $120,000–$202,500 across 211 roles with salary data.

Most-posted roles

View all roles at State Street

At a glance

TL;DR · ServiceNow ITOM Engineer

As a senior individual contributor, the ServiceNow ITOM Engineer supports the operational execution, stability, and continuous improvement of ServiceNow ITOM capabilities, specifically focusing on Discovery and the CMDB. This role involves managing day-to-day technical execution, including performing configuration enhancements, troubleshooting issues impacting service visibility, and ensuring that infrastructure and application data is accurately normalized and reconciled according to governance standards. The candidate will serve as a senior escalation resource, providing guidance and mentoring while collaborating with leadership to inform ITOM strategy and roadmap decisions. Required expertise includes ServiceNow Discovery, CMDB management, and ITIL processes. Candidates must possess a ServiceNow Certified System Administrator certification and a ServiceNow Certified Implementation Specialist – Discovery certification. The role addresses the critical business problem of maintaining accurate configuration items and reliable data health across production environments.

What you'll do

  • Operate and maintain ServiceNow ITOM capabilities to ensure data accuracy and platform reliability.
  • Execute configurations and enhancements for Discovery and related ITOM features.
  • Troubleshoot and resolve complex technical issues impacting discovery or service visibility.
  • Administer ServiceNow Discovery to capture infrastructure and application configuration items accurately.
  • Ensure CMDB data is normalized, reconciled, and compliant with established governance standards.
  • Perform ongoing validation and remediation of discovery results, relationships, and CI classifications.
  • Act as a senior escalation resource for complex ITOM, Discovery, and CMDB issues.
  • Document operational standards, procedures, and best practices for ITOM and CMDB operations.

What we're looking for

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • 4+ years of experience supporting enterprise infrastructure, operations, or service management platforms.
  • 5+ years of hands-on experience operating ServiceNow ITOM capabilities in a production environment.
  • Strong hands-on experience with ServiceNow ITOM Discovery and the CMDB.
  • Practical understanding of identification, normalization, and reconciliation concepts.
  • Working knowledge of ITIL processes and operational support models.
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist – Discovery.

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