ServiceNow Engineer

Carvana

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Tempe, AZ
Posted
15 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $175k
$112k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $133,175–$217,518.

Based on 240 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 51 open roles on FindRole.

Listed pay typically runs $65,000–$76,500 across 10 roles with salary data.

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At a glance

TL;DR · ServiceNow Engineer

The ServiceNow Engineer joins the team to design, develop, and manage ServiceNow solutions aimed at optimizing business processes and delivering organizational value. This role involves building workflows and automation across ITSM, CSM, ITOM, FSM, and Asset Management modules. Key responsibilities include configuring core incident and change management, implementing customer service workspaces, developing field service dispatching tools, and creating self-service experiences on the Service Portal and Employee Center. The candidate will utilize Flow Designer, Integration Hub, Script Includes, REST/SOAP web services, and Virtual Agent conversational flows with NLU. Technical requirements include expertise in CMDB health, hardware asset management, and scoped application development on the App Engine. The role requires managing the full software development lifecycle, including update sets, instance cloning, and patch cycles while ensuring alignment with ITIL standards and enterprise governance.

What you'll do

  • Design and develop scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM, and Asset Management modules.
  • Configure core ITSM processes including incident, change, problem, and request management.
  • Build end-to-end Field Service Management solutions including dispatching, scheduling, and mobile app extensions.
  • Develop self-service experiences on the Service Portal and Employee Center using widgets and custom content.
  • Automate business processes using Flow Designer and integrate systems via Integration Hub spokes.
  • Create custom scoped applications on the Now Platform following best practices for scripts, UI policies, and ACLs.
  • Manage ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB health.
  • Oversee release management, instance cloning, and platform upgrades across all environments.

What we're looking for

  • Must be able to read, write, speak, and understand English.
  • 5+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM.
  • Certified ServiceNow professional: CSA, CAD, CIS-ITSM, or CIS-CSM.
  • Experience with server-side logic, Flow Designer, Integration Hub, and REST/SOAP web services.
  • Expertise in designing Virtual Agent conversational flows using NLU and AI-enabled workflows.
  • Proficiency in ITOM (Discovery, CMDB design) and Hardware Asset Management (HAM).
  • Experience managing the full application lifecycle including update sets, instance cloning, and platform upgrades.
  • CIS-Discovery or CIS-Hardware Asset Management certification (preferred).

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