Associate ServiceNow Engineer

Carvana

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Tempe, AZ
Posted
13 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $155k
$99k most similar roles pay here $195k

This listing doesn't post a salary. Most similar roles pay $125,000–$185,675.

Based on 240 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 51 open roles on FindRole.

Listed pay typically runs $65,000–$76,500 across 10 roles with salary data.

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At a glance

TL;DR · Associate ServiceNow Engineer

Associate ServiceNow Engineer The Associate ServiceNow Engineer joins the technical team to design, develop, and manage ServiceNow solutions aimed at optimizing business processes and delivering operational value. This role involves building workflows for ITSM, CSM, ITOM, FSM, and Asset Management while configuring core processes like incident, change, and problem management. The engineer will build Service Catalog content, develop Virtual Agent conversational experiences using NLU, and automate processes via Flow Designer and Integration Hub. Key technical requirements include proficiency in Script Includes, Business Rules, GlideRecord, REST/SOAP web services, and custom scoped applications on the App Engine. Additionally, the role involves managing ITOM capabilities like Discovery and CMDB health, performing platform administration, and overseeing release management through update sets. The position focuses on solving complex organizational challenges by translating business needs into scalable architectures aligned with ITIL standards and enterprise requirements.

What you'll do

  • Design and develop scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM, and Asset Management modules.
  • Configure core ITSM processes including incident, change, problem, and request management.
  • Build end-to-end Field Service Management solutions involving dispatching, scheduling, and mobile app extensions.
  • Develop automated workflows using Flow Designer and integrate systems via Integration Hub spokes.
  • Create custom scoped applications on the Now Platform following best practices for script includes and API integrations.
  • Design Virtual Agent conversational experiences using NLU and topic flows to deflect cases and incidents.
  • Manage ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB health.
  • Oversee release management, including update sets, instance cloning, and platform upgrades across all environments.

What we're looking for

  • Must have 3+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM.
  • Must be a certified ServiceNow professional holding CSA, CAD, CIS-ITSM, or CIS-CSM certifications.
  • Must possess strong server-side and integration development skills including Script Includes, Flow Designer, Integration Hub, and REST/SOAP APIs.
  • Must have experience designing Virtual Agent conversational flows using NLU and AI-enabled workflows.
  • Must have expertise in ITOM, specifically Discovery, CMDB design, and MID Server configuration.
  • Must have hands-on experience with Hardware Asset Management (HAM) lifecycle tracking and procurement integration.
  • Must be able to read, write, speak, and understand English.

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