below marketmost similar roles pay hereabove market
This role pays more than
73%
of similar roles. Most pay
$136,050–$197,500
— the blue band above.
At the midpoint, this role pays about
$195k
versus about
$167k
for comparable roles.
Based on 240 similar postings.
Employer
About Affirm
Affirm is a buy-now, pay-later (BNPL) financial technology company that offers point-of-sale installment loans to consumers, allowing them to split purchases into fixed monthly payments with transparent terms. Industry: Financial Technology & Consumer Lending
Affirm currently has
67 open roles
on FindRole.
Listed pay typically runs
$195,000–$255,000
across 62 roles with salary data.
The Senior Technical Account Manager (Strategic Alliances) joins the Engineering team to manage the operational health of the strategic alliance portfolio. This role involves monitoring, troubleshooting, and fielding technical inquiries to ensure merchant integrations remain healthy while delivering against strict SLAs. You will perform root-cause analysis using logs and queries, design custom integration solutions, and lead cross-functional initiatives to optimize product adoption. Key technical requirements include expertise in RESTful APIs, webhooks, and the HTTP protocol, alongside proficiency with Postman, Snowflake, Chronosphere, Jira, and Notion. Candidates must be able to read production-level code in HTML, JavaScript, and SQL, with knowledge of Python. You will solve complex merchant challenges by translating business objectives into technical strategies while mentoring junior team members and operationalizing best practices.
Monitor and troubleshoot merchant integrations to ensure operational health and timely resolution of technical inquiries.
Deliver against SLAs by proactively identifying technical risks and responding urgently to merchant issues.
Perform root-cause analysis using logs, queries, and integration data to resolve complex technical problems.
Design and deliver custom integration solutions that balance speed, quality, and scalability for complex merchant problems.
Lead internal projects by defining milestones, executing roadmaps, and driving cross-functional collaboration.
Create and update playbooks, runbooks, and UAT certification plans to operationalize best practices.
Partner with Product and Engineering leads to prioritize projects and influence the product roadmap based on merchant needs.
Mentor less-experienced TAMs and share technical learnings to contribute to team development.
What we're looking for
At least six years of experience in a technical, external-facing role such as Technical Account Management, Solutions Engineering, or Solutions Architecture.
Proven ability to manage alerting, monitoring, troubleshooting, and technical inquiries while delivering against SLAs for a portfolio of accounts.
Deep understanding of RESTful APIs, webhooks, and the HTTP protocol, with hands-on experience using tools like Postman.
Ability to read and understand production-level code in HTML, JavaScript, and SQL, and ideally one server-side language like Python.
Experience designing custom integration solutions and performing root-cause analysis using logs, queries, and observability platforms like Snowflake.
Excellent verbal and written communication skills to tailor technical explanations for both non-technical leaders and technical teams.
Demonstrated ability to mentor teammates, set best practices, and lead technical initiatives.
Familiarity with the payments ecosystem, web/mobile architecture, or e-commerce platforms (preferred).