Technical Account Manager

Cloudflare, Inc

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Washington, DC
Salary
$99,000–$136,000 / yr
Posted
5 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k
This role $118k
$84k most similar roles pay here $235k

This role pays less than 95% of similar roles. Most pay $152,112–$208,800 — the shaded band above. At the midpoint, this role pays about $118k versus about $180k for comparable roles.

Based on 240 similar postings.

Employer

About Cloudflare, Inc

Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.

Cloudflare, Inc currently has 94 open roles on FindRole.

Listed pay typically runs $189,500–$255,500 across 42 roles with salary data.

Most-posted roles

View all roles at Cloudflare, Inc

At a glance

TL;DR · Technical Account Manager

Technical Account Manager The Technical Account Manager joins the Customer Support Team to manage the post-contract experience for top enterprise customers. In this role, you will serve as the primary technical contact, managing support interactions, escalations, and proactive advocacy while collaborating with cross-functional teams like Engineering and Product to drive service improvements. You will provide expert resolution for all support issues, conduct Quarterly Support Reviews, and offer proactive advice on configuration optimizations. The ideal candidate possesses a solid understanding of Layer 3 and 4 networking, including protocols such as BGP, OSPF, IPSec, and GRE. Required skills include experience with security products like Firewalls and DDoS protection, along with proficiency in troubleshooting tools like traceroute, WireShark, dig, and cURL. You will solve complex technical challenges within the domain of network services and internet infrastructure.

What you'll do

  • Serve as the primary technical point of contact and owner for enterprise customer support issues.
  • Manage technical escalations and provide expert resolution for complex networking and security challenges.
  • Provide proactive advice to customers regarding their deployment topology and long-term configuration improvements.
  • Deliver Quarterly Support Reviews covering SLA adherence, ticket trends, and incident deep dives.
  • Relay customer feedback to product and engineering teams to drive service improvements.
  • Ensure rapid incident response and prepare formal documentation for major technical issues.
  • Maintain a high level of technical knowledge regarding Cloudflare products and networking protocols.

What we're looking for

  • Solid understanding of Layer 3 and 4 networking.
  • Ability to travel up to 25% of the time.
  • Ability to work one weekend every quarter.
  • Understanding of networking and routing protocols such as BGP, OSPF, IPSec, and GRE (preferred).
  • Experience in security products and technologies like Firewall, IPS, and DDoS (preferred).
  • Experience in system integration, multi-vendor environments, and data center deployments (preferred).
  • Basic troubleshooting skills using tools like traceroute, WireShark, dig, and cURL (preferred).
  • Export control laws, including the U.S. Export Administration Regulations.

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