Senior Support Engineer, Product Data Quality & Resolution serves as a technical point of contact within the operational support team to resolve complex product-data issues that hinder hardware onboarding into data centers. The role involves investigating root causes, performing technical triage, and collaborating with global manufacturing partners and cross-functional engineering teams to ensure data quality. Day-to-day responsibilities include monitoring manufacturing data feeds, conducting root cause analyses, and recommending systemic improvements for process enhancements. To succeed, the candidate must be proficient in writing SQL queries, interpreting XML and JSON data, utilizing REST services, and using Python for data analysis and automation. The role requires a deep understanding of product bills of materials, server and rack-level hardware configurations, and technical documentation to resolve critical operational incidents within a global follow-the-sun support model.