Senior Support Engineer

Oracle

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On-site
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Posted
91 days ago
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Confirmed live today

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Similar $155k
$107k $192k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $133,350–$177,250.

Based on 240 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 972 open roles on FindRole.

Listed pay typically runs $102,300–$234,600 across 789 roles with salary data.

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TL;DR · Senior Support Engineer

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JOB TITLE: Senior Support Engineer The Senior Support Engineer joins the Commercial Repair Center to diagnose, test, repair, and validate next-generation AI compute hardware supporting Oracle Cloud Infrastructure Go Big data centers. This role involves performing advanced hardware troubleshooting, root cause analysis, and physical repair of AI infrastructure to ensure hardware is rapidly restored to production. The individual will drive continuous improvements in hardware reliability, diagnosability, and operational efficiency by providing technical feedback to Development, Manufacturing, Supply Chain, and Global Product Engineering teams. Core responsibilities include improving future product quality and serviceability through hands-on technical work. The position focuses on solving hardware reliability problems within the AI compute product area, requiring specific skills in hardware diagnostics, root cause analysis, and physical repair of complex infrastructure components to maintain high operational standards.

Skills

Hardware Troubleshooting Root Cause Analysis AI Infrastructure Oracle Cloud Infrastructure (OCI) Testing Product Engineering

What you'll do

  • Diagnose, test, repair, and validate next-generation AI compute hardware for OCI data centers.
  • Restore damaged Compute hardware to production status quickly.
  • Perform advanced hardware troubleshooting and root cause analysis on AI infrastructure.
  • Execute physical repairs on high-performance computing components.
  • Provide technical feedback to improve product quality and serviceability.
  • Drive improvements in hardware reliability, diagnosability, and operational efficiency.

What we're looking for

  • Experience in diagnosing, testing, repairing, and validating next-generation AI compute hardware.
  • Ability to perform advanced hardware troubleshooting and root cause analysis.
  • Ability to conduct physical repairs of AI infrastructure.
  • Ability to provide technical feedback to improve product quality and serviceability.

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