Senior Support Engineer, Product Data Quality & Resolution

What you'll do

• Investigate and resolve complex product-data issues that prevent hardware from being onboarded into data centers.
• Perform technical triage to identify root causes and determine appropriate resolution paths for operational incidents.
• Monitor daily manufacturing data feeds to identify data-quality issues and operational exceptions.
• Write SQL queries to examine raw database records and analyze non-standard technical issues.
• Read and interpret XML and JSON data to identify missing, incorrect, or improperly formatted product information.
• Use Python and REST services to retrieve, validate, and transform product data for technical investigations.
• Recommend corrective actions and systemic improvements to Product Engineering and Program Management teams.
• Produce clear investigation reports, root cause analyses, and technical documentation for stakeholders.

What we're looking for

• Applicants must be able to read, write, and speak English.
• Candidates must have 3 to 5+ years of experience.
• Experience writing SQL queries for technical investigation and data analysis is required.
• Proficiency in Microsoft Excel for data analysis and reporting is required.
• Ability to read and interpret XML and JSON data is required.
• Experience working with REST APIs and related data sources is required.
• Basic Python programming skills for data analysis and automation are required.
• Familiarity with server and rack-level hardware, configuration, and topology is required.