Senior Product Support Engineer

Abbott

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Sylmar, CA
Salary
$90,000–$180,000 / yr
Employment
Full-time
Posted
47 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $174k
This role $135k
$75k most similar roles pay here $232k

This role pays less than 89% of similar roles. Most pay $149,500–$197,500 — the shaded band above. At the midpoint, this role pays about $135k versus about $174k for comparable roles.

Based on 240 similar postings.

Employer

About Abbott

Abbott Laboratories is a global healthcare company that manufactures and markets a broad and diversified line of health care products including diagnostics, medical devices, nutritionals, and branded generic pharmaceuticals. Industry: Healthcare & Medical Devices

Abbott currently has 140 open roles on FindRole.

Listed pay typically runs $90,000–$180,000 across 105 roles with salary data.

Most-posted roles

View all roles at Abbott

At a glance

TL;DR · Senior Product Support Engineer

Senior Product Support Engineer The Senior Product Support Engineer joins the CRM Cardiac Rhythm Management division to provide advanced technical support for cardiac rhythm management remote care products, connected devices, mobile applications, and supporting software platforms. This role involves investigating escalated issues that exceed standard troubleshooting capabilities to identify root causes and coordinate resolutions with Engineering, Quality, and Manufacturing teams. Day-to-day responsibilities include troubleshooting web portals, managing mobile device hardware issues with service providers, and participating in system, software, and hardware testing plans to ensure performance against design specifications. The ideal candidate possesses a background in biomedical engineering or STEM fields and demonstrates expertise in interpreting system logs, error messages, and technical documentation. Key skills required include problem-solving, analytical thinking, and the ability to manage complex cases involving networks, hardware, and software across the entire product lifecycle.

What you'll do

  • Provide advanced technical support for cardiac rhythm management remote care products and software platforms.
  • Investigate escalated tickets to determine root causes for connectivity devices and web portals.
  • Troubleshoot mobile applications, mobile device hardware, and issues with mobile service providers.
  • Participate in system, software, and hardware testing reviews to assess performance against design specifications.
  • Interpret system logs, error messages, and technical documentation to resolve complex product issues.
  • Coordinate with Engineering, Quality, and Manufacturing teams to document findings and resolve technical problems.
  • Communicate system-level issues to cross-functional groups to ensure products meet all lifecycle requirements.

What we're looking for

  • Bachelor's degree in Biomedical Engineering or a STEM-related field.
  • At least 5 years of Tier II technical or product support experience (preferred).
  • Demonstrated experience troubleshooting complex products, connected devices, hardware, software, networks, or customer technical issues (preferred).
  • Experience managing escalated support cases from initial investigation through resolution or engineering escalation (preferred).
  • Ability to interpret system logs, error messages, technical documentation, troubleshooting procedures, and test results (preferred).
  • Strong problem-solving, analytical, documentation, and communication skills (preferred).

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