Senior Customer Service Specialist

Oracle

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Hybrid

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Work type: Hybrid
Location: Kansas City, MONashville, TNOrlando, FL
Posted: 70 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Similar $154k

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At a glance

TL;DR · Senior Customer Service Specialist

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JOB TITLE: Senior Customer Service Specialist As an Associate Customer Service Solution Analyst within Oracle Health Support, you will serve as the first point of contact for clients seeking technical and application support. You will provide front-line customer service, technical troubleshooting, and issue resolution through phone, ticket, and electronic channels in a fast-paced Tier 1 environment. Your daily responsibilities include investigating incidents, triaging issues using monitoring tools, performing pre-approved configuration changes, and capturing log files or querying tables to update database fields. You will also shadow end users to validate functionality and maintain accurate documentation. This role requires proficiency in healthcare technology systems and adherence to HIPAA, PECA, and CHIA policies. You will solve complex technical problems within the healthcare domain while collaborating with internal teams to ensure timely resolution.

Skills

Oracle Health HIPAA PECA CHIA Technical Troubleshooting Application Support Workflow Analysis

What you'll do

Serve as the first point of contact for client incidents, requests, and technical issues.
Provide front-line customer support through phone calls, tickets, and electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in real time.
Triage and escalate complex issues using monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance changes within client domains.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Perform backend tasks including capturing log files, querying tables, and updating database fields.
Maintain accurate documentation throughout the entire support lifecycle.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
Associate, Bachelor, or Technical degree (preferred).
2+ years of professional experience in customer service, technical support, healthcare, or related industries.
At least 1 year of call center and/or phone-based technical support experience.
Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems.
Strong communication and customer service skills.
Associate degree.